Eyeglasses.comReviews of eyeglasses.com

I send in my frames with the lenses that needed to be replaced last August. About 2 months later I noticed a problem. Not a big problem but enough to think my eyes must have changed. I decided to get another eye exam after the 1st of the year, when another free exam was available under my insurance plan. For a number of reasons, mainly Covid and a long post-Covid recovery, I didn't get another exam until July of this year. My prescription had not changed, but the eye doctor traced my vision problem it to the focal point on the lenses being off. I had new glasses in a new frame made locally with the same Rx and I can see perfectly. It was well over the 30-day replacement guarantee period, so Eyeglasses.com will not replace them. As the error clearly was theirs, regardless of how long after the fact, caring for the customer would have been more important than the 30-day time limit. Additionally, I emailed them about the problem in July 2 times without a response. I had to call to find out they were not going to replace the lenses. Not great customer service. I will not order lenses from them.

Amazing shopping experience, I had been looking for good prices on glasses for a while and I found them here.

Ordered 3 pairs. After almost 2 weeks they inform me one is not available. I asked if I tried a different color, same style and didn't like, if they'd provide a return ship label. They said yes. It's in an email. I proceeded to order but had a question about another frame and thought I would double check about the label. They acted like that never occured and if I order anything, I would have to pay to return. So I decided to just get two. They had charged my card the full price almost immediately and didn't ship immediately. I then had to ask them if they processed the refund of frames that never existed!!! It took forever to receive my order of the remaining two. No lenses, just frames. Well one arrived wrong, their site has the wrong measurements or they sent the wrong frame size. I checked with my optometrist. I let the company know. They don't care. I had to return them. $7 bucks with tracking. Because they're horrible, I sent both back. No accountability or responsibility and they charge your card instantly and you must insist on a refund.

Compete scam. Pkaced my order in March 2023, was told that the frame is back ordered and will be available on May 20. My card was charged and I accepted to wait. In early June my order was cancelled because “manufacturer discontinued this frame”. My payment was refunded but lower amount than what was paid. Stay away from this fraudulent and scamming business.

Ich hatte eine Brille meines Vaters, deren Gestell mir gefiel aber mit Gläsern, die natürlich nicht zu meinen Augen passten. Bei Apollo erklärte man mir, dass man diese Brille nicht neu verglasen kann, weil es eine "Einwegbrille" sei. Also habe ich es bei Eye Glass versucht. Gläser ausgesucht, bezahlt, DHL Schein erhalten, Brille hingeschickt, nach einigen Tagen die Info "Brille ist fertig", kurz danach kam die Brille bei mir an und ich habe wieder den Durchblick. Einfach - schnell - gut. Noch besser und einfacher geht es bestimmt nicht.

At first they broke my Oakley frames when I sent them to have new lenses. They sent them back saying the frames were not suitable for new lenses. Then I sent in another frame to have prescription sunglass lenses installed. I never got them back and they charged me for them.

It has been a month and still nothing has shipped. I guess if you want your prescription expired before you get you glasses.... Update: I contested the charges and received an email from them. They claimed they sent me 2 emails from customer support informing me of shipping delays. I don't get why they would lie about something that is easily tracked but they apparently aren't very good scammers.

After placing an order, I'm still waiting for my order, and it has been two months so far and my order is not processed yet due to frame availability (although It was in stock when I placed the order). I keep getting promises of 'shipping soon' every couple of weeks. Not to mention the bad order processing system where you will get charged multiple times and you have to contact customer service and their Bolt payment provided in order to resolve it. I really can't think of any positive thing to mention here.