Eyeglasses.comReviews of eyeglasses.com

I want to be as fair as I can be, so...Eyeglasses.com is the second online eye wear site I have used in the past month. The first place was very disappointing and Eyeglasses.com is shaping up the same way. I think maybe it's just inherent in this particular industry or simply luck of the draw. On the positive side is eyeglasses.com's selection and pricing; they have a nice variety of frames and very reasonable prices. However, the price you pay for that is unresponsive customer service and having to wait an unreasonably long time for them to fulfill and ship your order. Even though I was told the frames were "in stock," it has been two weeks since I placed the order and they have yet to be shipped. The reason they have not been shipped is that eyeglasses.com is waiting for the manufacturer to provide the frames to them. When I asked about their claim that the frames were "in stock," I was told that meant the frames were "virtually in stock" because they were available from the manufacturer. I was told yesterday that eyeglasses.com should have the frames in their possession by some time next week. I estimate that if this indeed true, a month will have passed when I finally receive the frames that were "in stock." In regard to customer support, I dealt with one very nice phone rep but the chat agents are slow, unapologetic and dismissive. If you send an email, don't expect to receive a reply in a timely fashion. Bottom Line: Good selection, fair prices, but lousy follow through.

Got all the way to the cart to look at the price as I am researching lens replacement companies. I saw a cleaning and alignment fee I did not ask for nor do I want. I am perfectly capable of cleaning my glasses. I emailed them about it and they informed me they "cannot" (they can, they just won't) remove the charge from my cart or tell me how to remove it causing me to not be able to order because I do not order with companies that charge hidden fees and then refuse to remove it or let the customer remove it. Another unprofessional "business" lurking around online. Looks like this company can only get orders if they pray on unsuspecting first time customer's orders. That's why I always check trust pilot and site jabber prior to conducting business.

I was laughed at by the ophthalmologist because I have a special prescription for one eye that requires some unusual techniques (they told me they could execute prior to ordering), lied to about when these had shipped out (whole process took over 3 weeks), and ultimately given the wrong prescription. Tried to settle it with them in the form of a discount / refund, but they weren't willing to do anything to rectify the issue. Will be disputing this transaction with credit card company, as I don't want to ever deal with these folks again. There's a reason they don't allow you to leave reviews on their website.

These people are extremely slow. I ordered my glasses 8/25. I checked in for an update on 8/30 to see if they have started on processing. I was told they have to wait until next week and then they will get started on my lens. So basically theboption to rush is BS. They don't keep you in the loop at all and pretty sure it is going to be a good month before i get my glasses.

Needed frames, no prescription, said it was in stock, estimated time 5-10 days, came in after a whole month. I've tried to search reviews ect and only made me more anxious. After many times I've reached out, all they could say was it'll come next week. It was in stock on the website yet they kept saying how they're waiting for it from the manufacturer. Anxiety, time and stress isn't worth it.

I proceeded to return a pair of glasses that didn’t fit correctly and I was met with an absolutely inappropriate line of questioning regarding why I waited so long to return them. It was my 3rd pair ordered from them. The product is decent, the customer service definitely made me want to shop at a different website in the future. Too many websites that sell glasses to tolerate that sort of questioning. As if I had done something inappropriate when complying with the advertised 100 days to return if not satisfied. Not a bad product but I am not prepared to buy another pair there. Here was the exact quote, also it was not four months. “Could you please tell us why you only inform us now about the issue as it's been 4 months since you received the item?”

The website looks like it was built in 1990. No one here knows what they are doing. They took over 45 days to replace my lenses when it was a 3-5 business day estimate. 3 QC failures at the lab! Customer service is subpar. No reply after multiple outreach attempts via email. Finally got my glasses and they have been ruined! Misaligned. The lens shape is completely different and sits crooked on my face. Complete nightmare of a situation. Do not send your glasses to them. They will pass it around multiple labs and not take any accountability for mistakes.

this is a scam site. i've paid 604USD for custom glasses, and got no eyewear nor refund.