Eyeglasses.comReviews of eyeglasses.com

the one thing not clear for home try on is the free returns does not mean free return shipping....

Hi I purchased only a frame on the website and asked for DHL express delivery. 5 days later order has not been sent and I sent two emails with no answers. Very poor customer service!

I'd give one star but both pair were perfectly round and just the right size. The issue is that both are also crooked when I put them on my face. No, it isn't my face. They sit lopsided. I was disappointed due to the high price I paid.

Easy to order Easy shipping Prescription was correct Got them back in reasonable time Great experience! Looking forward to doing more business with you. Many Thanks! .

In Jan 2020, I ordered a pair of frames and requested next day ($12.00) shipping. The frames were sent regular mail and I had to wait 5 extra days for frames I needed immediately. Jump forward to my current order Aug 2020, again needed another frame immediately. I ordered two pair this time around. Thankfully, the order was mailed next day as requested: however, the wrong color was sent (ordered matte black, sent tortoise). Rcvd order on 8/10. Attempted to reach out to customer service via email as requested due to phone lines being unavailable. With no response by 8/13. I called one of your two brick and mortar locations. Speaking to a representative and sharing my situation, they were rather short and pushing it off as “human error, it happens”. They told me they would order the right pair, but due to not having them in the store, could take another week. Luckily, the correct pairs arrived on 8/17. This order took longer to receive than the first one due to the “human error” that happens. Which in my case is on every order. My two, and only experiences have been extremely disappointing. Moving forward, I will no longer use your company as there does not seem to be any quality control or accountability when placing orders online. I really hope your brick and mortars are more successful and provide the customer service one expects when conducting business with your company.

The frame I ordered was sent back on the same day it was received. It took a week to get here and on top of that the frame was missing a nose pad and the screw that holds it in place. The person that packed it should be reprimanded!

Is @eyeglasspro still in business? I placed my order yesterday online and they said they sent an email for prescription specs. It never came. I called this morning and no one answered and the number on their website doesn’t work. If they’re not in business anymore, how do I get a refund?

Questions were answered. Glasses(new lens) were completed as promised...an issue with free shipping was resolved.