EyeconicReviews of eyeconic.com

I would give them zero stars if I could. I sent in two prescriptions for contacts for my two kids. They filled one correctly and one incorrectly, even though they had copies of both prescriptions. Then I had to go through the steps to return the wrong one. So, instead of replacing with the correct contacts, they said that I have to go back to the doctor and have the prescription changed from daily to extended wear, although they filled the first one with extended wear. When I questioned them on this, I received no logical explanation, just a bunch of double talk/cut and paste answers. Huge waste of time. I did eventually get a refund on the returned contacts. This is a big black eye for VSP to force people to use Eyeconic as the only on-line service.

If I could give zero stars, I would. I submitted the prescription given to me by my doctor for contacts. Well, it turns out it was for glasses. My contacts arrived and I couldn’t see anything so I reached out and they admitted that prescription was for glasses. They also never verified it with my doctor and pushed the order through without doctor approval to “not delay shipping”. Bunch of BS. Now they won’t refund or exchange my opened box and there’s no way for me to get what I actually need! HORRIBLE company, and customer service even worse. A supervisor called me and basically told me it was my fault and that the FTC allows them to do this. So much money wasted!!

I have ordered twice from eyeconic. Both glasses took about 2 weeks to come in. I did pay for overnight shipping, so faster than it could have been. I got all the extras I could for my kids glasses, and they both arrived in perfect condition and just as they were ordered. I really have no complaints except that I wish they offered an extended warranty or broken glasses warranty just in case. These glasses aren't cheap and I cringe just imagining my kids breaking them.

I wish there was a no star option. HORRIBLE SERVICE!! First off i did read the company takes a bit longer to ship. I was ok with an extra week as stated before delivery but that week has now hit several weeks. I orderd and used my contact benifits a month ago and still no contacts. Ups tracking shows the package was delivered to usps facility in which usps says they have not received. I have contacted eyeconic, ups, usps and vsp provider( never use because they are the ones who recommended and apparently founded eyeconic) all correspondence say give us 8/10 days to investigate. I cannot cancel order and use my benefits elsewhere. I am just stuck with going to purchase more contacts at a trusted business straight out of pocket. Please dont be like me! Read these reviews and take your time and money somewhere else.

I am a VSP member and saw that I could order glasses online with my insurance through eyeconic.com. I was skeptical at first as I wondered how they would be made and fit. I have always ordered eyeglasses in person. The virtual try on is great and helped me pick these glasses. Using my insurance I was able to get all the options I needed including progressive lenses for $100! I placed the order and two weeks later glasses arrived and were perfect. I put them on and they were just a bit tight so I printed the form from eyeconic to have complimentary fitting done at any VSP provider. The eye doctor office I went to had no idea what the form was for but adjusted the glasses for free. I will absolutely use this company again for my next pair of glasses.

This is something to consider when buying from iconic. I found scratches on the lenses that are covered under warranty. In order to get the glasses fixed, i would have to return the glasses first. I need my glasses to work and drive. The lady I spoke with said I should have considered that when I bought the glasses from them.. She is 100 pecent right buying locally will get me better service. I am just going to return the glasses rather than go through warranty.

This was my first time ordering from Eyeconic. It took a while to receive my glasses but I waited patiently feeling like the wait would be worth it. When I received my glasses, the frames were incorrect. I mailed the glasses back and received my second set of glasses. The lenses were not the ones I ordered, so I was told that I could send them back and this would be the last time I could activate "my warranty." I am peeved how much time and energy it has taken to get new glasses and Eyeconic doesn't seem to care because they are just following company policy. Do yourself a favor and find another company because you will probably not get what you ordered on your first or second try. I gave them two chances and now I'm done.

I had a great experience with Eyeconic. They have a great selection of frames and site is user friendly. My glasses came in less than 2 weeks. I will definitely use Eyeconic again.