EyeconicReviews of eyeconic.com

affordable prices and fast delivery.

easy to order and received on time

Easy ordering. Great selection

On March 27, 2023, I placed an order for contacts since I was running low and needed a 3 month supply to get me by until my next eye appointment in June. My order was estimated to be delivered between 4/3/2023 - 4/5/2023. On April 7, 2023, I was sent a back order notice and the date I should have received my order was pushed out to 4/8/2023 - 4/19/2023. This has now happened 6 times, with the most recent date that I will supposedly receive my contacts being between 6/23/2023 - 7/4/2023. On June 9, 2023, I saw my eye doctor and my prescription changed and she put me in a new brand of contacts. So on June 13, 2023, I called Eyeconic to cancel the order as it is no longer something I can use. I was told by the customer service representative that she had canceled the order. However, on June 20, 2023, I received another back order notice email, and realized my order had not been canceled after all like I was told over the phone. At this time I called customer service again and was told the agent had never submitted the request to cancel, but that this agent had and I would get a verification email once the order had been canceled. On June 21, 2023, I was notified via email that my order cannot be canceled because it is in process to ship. This is not reflected on my order status though, as that still states that my order is “Awaiting Fulfillment.” I have been attempting to contact Eyeconic all morning and no one is answering phones and I am unable to leave a message. It is unacceptable that after waiting nearly 3 months for contacts that I still do not have them in hand and cannot cancel the order before it ships. Yes, I can return the contacts. But I have no confidence that that will be a quick process. Meanwhile, I am out the money I was forced to spend on a product I no longer can use (my prescription has now changed) and wait for the company to reimburse me. I would like the order to be canceled without being charged.

Website easy to navigate. Fast transaction and great product.

Amazing glasses soo glad i was able to use my insurance provider

I received the glasses. However, they were way too big. Since what I wanted wasn’t available and no solutions were offered, including no one in customer service answering my latest question (so I could work with you), I decided to send the glasses back for a refund and go with a competitor who was willing to assist me. A missed opportunity on your part. I’m also a repeat customer who was very happy with my first order a few years ago.

Very easy process