EyeconicReviews of eyeconic.com

Buenas gafas de sol a buen precio La verdad, me gustó mucho cuando lo vi en Instagram y tenían una oferta de dos por uno, así que me decidí a comprarlas. En una semana las tenía en casa, el embalaje estaba perfecto y cada una de las gafas era tal cuál se veía en la web, venía cada una con su funda, un paño de limpieza, una pegatina de la marca y una nota de agradecimiento. Le pongo 4 estrellas y no 5 porque en su web dicen que recibiría un email de seguimiento después de las 24 horas de mi compra, y me llegó a los 3 días, aunque es cierto que poniéndome en contacto con el servicio al cliente me respondieron muy rápido (aunque no me dieron pistas de por qué no me habían mandado el email) pero en general, buena experiencia y lo recomiendo sin duda.

Always a perfect fit! Love the virtual try-on option.

Ordered sunglasses but after 3 weeks still didnt recieve the sunglasses.

Advising you to never buy anything from this website. I ordered a pair of glasses 20 days ago, still haven’t received anything and haven’t got anyway of tracking my package. When I ask for some information, I always get a mail sent back by a computer or an algorithm saying they had a problem and it’s currently being shipped as fast as possible. I’ve asked for a refund and this is also taking forever. Nobody could answer the phone, nobody answers the emails, i’m only putting one star because you cannot put zero but terrible experience and unfortunately it was my first one on this site and i’ll never go back on it.

This company is a NIGHTMARE. STAY AWAY!!! My glasses arrived without the lenses installed. I then went to my doctor to have them installed and they said that the screws on the frame were warped. Eyeconic then told me that they could not replace the frame because they no longer had that model. Unbelievable incompetence in every way.

Worst service and extremely slow processing. The customer service representative are not knowledgable. I ordered a gift card and it got rejected after 24 hours. The customer service representation didnt event know why it got rejected and they took another 4 days to confirm that the system rejected it. she said the company will automatically issue a new gift card and she didnt and she said will confirm me. she didnt even bother to inform even though they promised to call me and confirm. I would never recommend to buy from such a company.

This company is the WORST! Terrible customer service. Received glasses that looked nothing like picture incorrect script. Submitted exchange, which took weeks. Received wrong glasses with blurry script. They refused to give refund or exchange citing beyond 30 days (which is only sure to their super slow response time)

Super disappointed with eyeconic customer service. I emailed them about a problem with what I got versus what I paid for and I have lost track of how many emails I have had to respond to because they continue to argue with me and treat me like I have no idea what I am talking about. Even after they asked me if I wanted a refund on the upgraded package I didn't receive and I told them I want the refund for what I didn't receive they answered back arguing with me more telling me I am wrong. I even sent them photos that continue to be ignored. I was so hopeful about ordered designer glasses from this company because I was able to use my insurance and save some time and money. Oh boy did I learn my lesson. The only reason I decided on two stars is because I love the frame. What an awful experience.