Extra Mile VanlinesReviews of extramilevanlines.com

Company isn’t reliable. It’s my fault I didn’t do research before making a $300 deposit. I never received my 72 hour call to let me know my moving time. I had to call them. The day before I was scheduled to move once again they never contacted me. Once I was able to reach someone I had 2 people from the same company tell me 2 different moving dates. Long story short I had a bad gut feeling so I decided to cancel even though id lose my deposit. I told them to cancel. After cancelling I ended up receiving a text saying they could move me now at 6:30 pm on a Sunday. Very sketchy behavior. A lot of red flags!

STAY AWAY FROM THIS COMPANY. I wish I had done some research before hiring them, but I was in a time crunch. My fault. Initially, I was quoted about $1,400, and was told it's a flat fee. Only after they loaded everything on the van did they tell me the fee had changed to $2,200, and they gave me some nonsense explanation. The stuff was not even a lot. They could have told me before they touched anything that the fee was going to change drastically. The most unethical company I have ever dealt with.

My quote changed to 3 times the original price even after I decided to not take large pieces of furniture. I had been quoted $1487 initially, then did a walk through with QA and my price increased to $2257. Requiring a new deposit. Then on the day of the move the company increased my price again to $4187. DAY OF. Do NOT use this company to move! I never will again. And before the " this is a fake review " My QA was Taylor Moore. Worst company period.

Not fake review!! Horrible! rude and extremely greedy! He said he has been doing the job for over 40 years and failed to make sure an 18 wheeler would be able to enter the apartment complex all so he could charge me $660 extra to change trucks. I ended up renting a uhal because I was not giving him more money after already paying him $3000!

Used all state pro movers out of Raleigh NC. Promised 4 movers got 2 and 1 did all the work! Late by 4 hours pickup were there until after 12am. Delivered 3 dates late. 12.31 at 11pm. Again 2 drivers but both forced to help. Called local p.d. to mediate. Wouldn't honor zelle as per Extra Mile contract. Demanded cash. Police powerless to help. Frustrating and frustrated!

I had an extremely negative experience with Extra Mile Vanlines. I was quoted a low “Black Friday” promotional price to book my move. After booking, the company failed to disclose that they were acting as a broker and quietly subcontracted the move to Interstate McKinzie Movers LLC, which I did not learn about until the move was underway. The operator arrived a full day late, and once my belongings were loaded, the price was suddenly more than doubled through fees that were never disclosed or approved beforehand. When I objected, my household goods were held hostage, and delivery was refused unless I paid the new, inflated charges. As a result, my wife and our 18-month-old child were forced to sleep on the floor of an empty apartment while our belongings were intentionally withheld. This was an incredibly stressful and unacceptable situation that no family should be put through. This company engages in: Bait-and-switch pricing Undisclosed brokers and operators Hidden fees and price gouging Holding customers’ belongings hostage to force payment I strongly recommend avoiding Extra Mile Vanlines and doing thorough research before trusting them with your move. Had I known what I know now, I would never have booked with them. If you’re considering this company—proceed with extreme caution.

Failure to Deliver Furniture and Improper Payment Request Company Name: Fair Rate Movers LLC, and Extra Mile Vanlines I am writing to address a serious issue regarding my recent move: On December 23, your team picked up my furniture. I was told delivery would be written to be delivered the following day. I am aware of the miles: delivery days. On December 27, Jason (phone: 201-240-2803) informed me the truck failed inspection and delivery would be delayed until the following week. Jason requested full payment to provide a delivery date, despite the agreement stating payment was due upon delivery. I complied and paid in full, but no delivery date was provided. As of January 2, I have not received my furniture nor any communication. This is unacceptable and violates the terms of accepting full payment, when payment is supposed to be due when the delivery arrived. This was confirmed with Dereck - Supervisor of Extramile Vanlines. Poor communication with Fair Rate Movers to Extra Mile Vanlines. Kaitlin has been trying to reach them, and hasn't been successful either. I am requesting: Immediate delivery of my furniture. Compensation for the inconvenience and breach of contract.

If I could give 0 stars I would. From the moment they told me that they would have to change my pickup date from Thursday to Saturday I knew it was going to be bad. Never again will I hire movers. I waited 4 days for anyone to even show up and when they did they didn't have space on the truck. Wasted my entire week and lost days of wages. Their inability to communicate properly and not provide me with information regarding a refund of my deposit until the last day stating it was non refundable. The foreman came and loaded 15 boxes and said nothing else would fit and then charged me $300 to offload it since I cancelled. So $1000 lost and no service provided. My patience lost. What a horrible company. Chose another company and stay away from these people.