Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card reviews

832 approved reviews, newest moderated first

Hayley
Jan 23, 2023
I this company and the rewards they…
I love this company and the rewards they offer
Response from Extra CardJan 23, 2023
We appreciate the review, thank you!
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Alejandro S.
Jan 23, 2023
The reports provided to the bureaus…
The reports provided to the bureaus don’t help. The spending balance never matches what is in the actual bank account so my card has been declined at some of the worst possible times. No live personnel for assistance.
Response from Extra CardJan 23, 2023
We greatly appreciate your feedback! While Extra reports the total amount spent each month to Experian and Equifax, depending on where you’re checking, this is not always visible on your end. It is all accounted for in our reporting, but we do not define where or how the credit reporting agencies list or categorize our activities on their proprietary websites. Fortunately, we have an in-app manual refresh feature coming soon. This will allow you to update your Plaid balance whenever needed, eliminating the need to reach out to Member Concierge. We’ll make an announcement once it’s live! If you'd like a specialist to review your account, please email [email protected] 😊
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Luis
Jan 23, 2023
Rewards Program Needs Help
Your rewards program is why you get this rating. You used to be able to get gift cards and that was a little bit better. Cash back would be best. I will not renew this service. I also have not seen much improvement in my credit with this service.
Response from Extra CardJan 23, 2023
Thank you for your valuable feedback! We are looking into the reintroduction of gifts cards, and appreciate your opinion on the matter.
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Stuart R.
Jan 23, 2023
My credit score was impacted incredibly…
My credit score was impacted incredibly fast. The card is easy to use, and I have over 100k points in my account and can't wait to get some loot!
Response from Extra CardJan 23, 2023
We appreciate your feedback!
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Jairo
Jan 23, 2023
I have tried to cancel my account for a…
I have tried to cancel my account for a few weeks now and when I had a transaction pending I can get. But once everything got processed they still told me I had to wait for everything to clear. Even though everything was on my part. Yet my subscription date came up and i was forced to pay automatically the fee since I can't disconnect my bank account until they close my account. It's been almost 2 weeks since than and they have yet to send me anything with closing updates. Even though I'm trying not to use my card so I don't have more transportations pending at this point I'm just paying for something I can't even use.
Response from Extra CardJan 23, 2023
Hey, Jairo! We went ahead and reviewed your account to see what's happening here. Before we can close your account, all transactions need to be fully processed—while it may reflect in your bank account already, it takes 1-3 business days for our system to fully process a transaction, in which time we will be able to move forward. You can also update any subscriptions you have linked to your Extra Card with an alternate card, to ensure no more subscription purchases are pulled from your Extra account. We sincerely apologize for this inconvenience, and will process your request as soon as possible! If you'd like additional support, please send an email to [email protected] and a specialist will assist you.
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Aria G.
Jan 23, 2023
Terrible customer service
Terrible customer service, terrible app, insanely inconsiderate policies and rules. I closed my account, forget that.
Response from Extra CardJan 23, 2023
We are so sorry to hear you had an unfavorable experience—this is definitely not the intention we have for any of our members! Should you want to re-open your case, please reach out to [email protected] and a specialist will look into your account. Apologies again for the frustration!
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Tough B.
Jan 23, 2023
Could use some improvements in the accessibility.
I am blind and use a screen reader and the app is not fully accessible to me. I have a samsung phone and have trouble logging in since I can't see exactly where the fingerprint scanner is on the screen and there is no way for me to reset my password for the app after forgetting it. On the Ipad it is more accessible but on the IOS version of the app I can't chat with customer service. Also, the card works fine in person but the majority of the time I try to use the card online it keeps on getting denied. For example, the card works just fine on door dash but whenever I try to use it on Amazon or anywhere else online the card is always denied. When I tried talking to customer service about it they determined that my card had disconnected from the bank and to reconnect which was not the case because the card still worked in person.
Response from Extra CardJan 24, 2023
Thank you so much for this valuable feedback! Please email [email protected] and our team will happily assign a specialist to call you and assist you with your account. 💌
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Spencer R.
Jan 23, 2023
Great debit / Credit program
Very easy to you, and helpful to manage my budget. Great card.
Response from Extra CardJan 24, 2023
Thank you for your review!
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