Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card Reviews | Read Customer Reviews of extra.app

Extra Card reviews

832 approved reviews, newest moderated first

Jose R P.
Feb 14, 2023
Good app for raise credit score over…
Good app for raise credit score over time.
Response from Extra CardFeb 15, 2023
Thanks for the review!
Report
Stephen G.
Feb 14, 2023
Chris kept the lines of communication…
Chris kept the lines of communication open by answering my questions and emails in a timely fashion to resolve my issue.
Response from Extra CardFeb 15, 2023
We're happy to hear our Member Concierge effectively resolved your needs—thank you for your feedback!
Report
Karla J.
Feb 14, 2023
This works to give you a good credit…
This works to give you a good credit trade line. Love the shopping getting their store as well. I got a few great gifts from there
Response from Extra CardFeb 15, 2023
We're happy to hear you've enjoyed the benefits of our Rewards Store! Thank you for your feedback.
Report
Mike J.
Feb 14, 2023
Supposed to help your credit but it…
Supposed to help your credit but it really doesn't at all
Response from Extra CardFeb 15, 2023
Hey Mike! There are many factors surrounding your credit score. If there are any delinquencies or outstanding debts from other tradelines, Extra cannot work as effectively. You're welcome to email [email protected] and we'll have a specialist look into your account. Here's a new study showing how Extra has impacted our member's score: https://extra.app/blog/post/new-study-shows-significant-benefits-of-using-the-extra-debit-card
Report
Nagasankar D.
Feb 14, 2023
No help and card not working from 2…
No help and card not working from 2 months but taking membership fees
Response from Extra CardFeb 15, 2023
Hey Nagasankar! This is absolutely not the experience we wish for our members. We just sent you a prompt to re-link your bank account so you can start utilizing your Extra Card! If the issue persists, please email [email protected] and we'll connect you with a specialist.
Report
Bernardo G.
Feb 14, 2023
App works half the time
App works half the time, balance not updated enough.
Response from Extra CardFeb 15, 2023
Hey, Bernardo! We have an in-app manual refresh feature coming very soon! This will allow you to update your Plaid balance whenever needed, eliminating the need to reach out to Member Concierge. We’ll make an announcement once it’s live.
Report
Joshua C.
Feb 14, 2023
Better Credit
Helped with my credit score. Now have enough credit cards to improve my credit health.
Response from Extra CardFeb 14, 2023
We're happy to hear it—thank you for your review.
Report
Lucas V.
Feb 10, 2023
Weird customer support policy on canceling …
I would say the card served its purpose and all. Nothing to complain about that. I was just annoyed at the fact that they try to give out such a big impression of having good customer support, but when I tried to cancel next month’s subscription on the same day the payment fee renews itself, and with a few days of delay before when the monthly fee is actually charged, they said they couldn’t cancel the charge because they send emails, that just end up in spam, letting us know we will get charged in a few days.
Response from Extra CardFeb 13, 2023
We appreciate your feedback—thank you for your insight! We recommend making sure those important emails go to your main inbox! If you need any further assistance, please email [email protected] and we'll do our best to support you.
Report