Thomas
If I could give this company negative…
If I could give this company negative 162 stars, I would. That’s how many points dropped in my credit as a result of their incompetence when it comes to dealing with fraudulent charges in a timely manner. I contacted their customer “concierge” and was given a run around when I told them that a slew of fraudulent charges hit my account. Furthermore, I was instructed to pay for the fraudulent charges with the promise they would take care of things on the back end and was unable to speak to a customer service representative on the phone, which was absolutely astonishing. They then reported my account as late even though I was more than willing to pay for any of the charges that I was responsible for, as I did the entire time I was with them. They then maxed out the points I had on my account for the insignificant items they had in their “store” as if that was some sort of consolation prize. My credit is now in “bad credit” when it was on the verge of being “good” up from “fair”. I have contacted them repeatedly for half a year trying to get this resolved and am still getting the same run around. Don’t do business with these people because they won’t take care of things that need to be immediately handled in a timely manner. I will be contacting whatever federal bureau I need to in regards to how my account was handled, as well as start the lengthy process of disputing this with the credit score companies directly. The fact that this has been allowed to go on with impunity and utter disregard for my credit has pushed me to this breaking point. I simply cannot recommend this company less.
Response from Extra CardJul 25, 2023
The details you've shared are so far outside of an experience we would want for any of our members. I escalated your feedback to our team and they made me aware that you've been working closely with them to remediate this matter. Please know that we greatly appreciate your patience and the opportunity to make things right.