Extended Stay AmericaReviews of extendedstayamerica.com

This was the worst hotel I've ever booked. Five minutes after checking in, we immediately checked back out. The rooms are deplorable. The packages that we ordered were received by the staff, but went missing. The manager was soooooo rude. Please don't waste your time and money booking this hotel. Extended Stay Tamarac.

Long term guests milling about smoking & drinking everywhere. Washing cars ? Cockroaches in both the sink and tub.

The Extended Stay America branch at 2638 W Old Farmington Rd, Fayetteville, Arkansas, United States, 72704 hotel did not honor my reservation. I reserved 5 minutes before midnight because we were traveling for 16 hours non stop. We called the hotel before doing the reservation and they said okay. After I booked and arrived 10 minutes later they refused to let us in claiming that we were too late to check in. Yet nothing was said to us about not having 10 minutes left before arriving at the hotel. We end up sleeping on the car after spending the money. I will never book with this hotel again and certainly will not use this booking platform reservationdesk dot com,as after contacting them I was told basically there’s nothing they can do for me if the hotel doesn’t honor their bookings so don’t trust them. I lost my money and got crappy costumer services. We literally called the hotel beforehand and yet we end up frustrated and crashing on the car on road side🤬🤬 and the booking website got my money and the hotel got my money and give me no services. I called this a fraud 🙌 I would give a negative star if I could.

ALMOST THE WORST DAY OF MY LIFE. THIS IS ALMOST WORSE THAN MOTEL-6. Nice looking hotel and clean but THAT'S IT. JUST GOT MY WIFE OUT OF THE HOSPITAL CAME IN TO THE FRONT DESK WITH THE NUMBER OF PEOPLE YOU WOULDN'T SEE AT OTHER HOTELS. THEY COULDN'T CANCEL THE RESERVATION WHICH THEY CHANGED FROM THE 1ST FLOOR TO THE 2ND FLOOR OK. THEN I FIND OUT THE ELEVATOR DIDN'T WORK! My wife had to go to the bathroom so I had to CARRY HER UP TO THE 2ND FLOOR ONLY TO FIND OUT THE #&@ KEY CARDS DIDN'T WORK! Went down to the front desk to get new key cards ran back up to open the door just in time for my wife #&*@ CRAP THE BATHROOM DOOR HANDLE IS MISSING! Now my wife is SCREAMING AT ME WTFing Place did I book us into! 😭 I didn't use my foot to get the door open, used my knife. They finally brought us a door handle. Next NO ICE BUCKET IN THE ROOM that's because there's NO ICE IN THE HOTEL THEY ONLY SUPPLY EMPTY ICE TRAYS! PARKING - NONE IN FRONT they told me if I can't find one in the front to PARK IN THEIR SECURE LOT, IT'S GATED, HAS CAMERAS AND HAS LIGHTS. So I parked in the back which is away from the hotel. Parked next to a guy sitting in his BMW, OK. Walked back to the hotel to find the #@+ door wouldn't open, the noise my foot made attracted someone to open the door for me. During the night I looked out the window to SEE CREEPY PEOPLE WALKING AROUND THE CARS LOOKING IN WTF! The free breakfast consisted of a CUP OF COFFEE AND MUFFIN. We were happy to GTFOOT. When I got to my car I find the guy with the BMW still in his car WEARING PAJAMAS WTF. I WOULD NOT RECOMMEND THIS PLACE TO ANYONE other than drug dealers or the homeless.

This review is for the one near LAX in El Segundo: Don't stay here, don't let friends stay here, don't even go into the parking lot. On 1/31/26 I visited a friend who was working on their AC. He went to move the drapes and a heroin needle was hidden in the drapes. The place is a pig sty. But it gets better, he went to the front desk with his bloody finger and they would do nothing about it. Not one thing. They told him to come back on Monday. They know their place is used as a shooting gallery, all locals do, but he had a job to do and is not a local. He has been forced with no help to get to a hospital, that will cost, and get this looked at. He could have been infected with all kinds of stuff, including, HIV, AIDS, Hepatitis or whatever else is running around. Their reaction to this event is appalling. This could have been your child and a lot of unknowing people stay there because it is close to LAX. They don't care at all. They know all about their junkies that get a room, bring up a bunch of friends and stay a few days. Meth is also used which is a health hazard. It was room 355. And of course I have called the Health Department. They need to be out of business, it is a franchise with clearly no oversight. Run.

My fiancé and I experienced repeated issues during our stays at this location. On multiple occasions—including holidays—we were displaced due to unresolved problems with the rooms, cleanliness, and overall livability. Despite reporting concerns, the environment remained unsanitary and many issues were never addressed. We also faced unprofessional treatment from staff, which created unnecessary stress and even financial harm. After raising legitimate concerns about the conditions and how we were treated, we later discovered we had been banned without any notice or explanation. This felt retaliatory and unfair. This property clearly needs major improvement in management, communication, room conditions, and customer service. Until these issues are addressed, I cannot recommend staying here.

I want to caution travelers about my recent experience with this Extended Stay America location. Although the brand presents itself as a reliable hotel option, this property failed to uphold basic standards of communication and reservation management. I booked a room, paid in advance, and received a confirmation number. Since I was traveling from Fort Lauderdale after 6 PM and expected to arrive in Orlando around 11 PM, I trusted that my reservation would be honored—something I have never had an issue with at other reputable hotels. However, upon arrival, I found a line of guests at the front desk who were also experiencing problems. When it was my turn, the front desk agent asked for my reservation number. Before I could even finish providing it, she informed me that my reservation had been canceled, the hotel was sold out, and there was no room available. Although they offered a refund, this left my family and me without accommodations late at night after a long trip. If you plan to arrive after 6 PM or anticipate any delays, be aware that this location may not honor your reservation, even if it is prepaid and confirmed. I strongly recommend reviewing all disclaimers carefully to avoid an unexpected and stressful situation.

I got to hotel at 10:30 pm. The doors were blocked with coat racks. I had to use the phone outside to check in after hours. I thought this was a normal hotel where somebody worked 24 hours. My room had no shampoo. Cabinets were old and raggedy. Bed had bugs. This place was awful, will never use again.