Extended Stay AmericaReviews of extendedstayamerica.com

Extended Stay America Suites - Indianapolis - Northwest - I-465 (9370 Waldemar Rd) Title: Unreliable and unethical. Cancelled a year-old race weekend booking 48 hours before arrival. I booked a 3-night stay at this property nearly a year in advance (June 2025) for the 2026 Indianapolis 500 weekend. Just 48 hours before my scheduled arrival on May 22, I received a cancellation notice via Booking.com, citing "construction." Let's be clear: canceling a reservation two days before one of the biggest sporting events of the year under the guise of last-minute construction is highly suspect. It is far more likely the hotel realized they could re-list the room at a massive premium to desperate, last-minute racegoers, leaving a long-term customer stranded. Securing affordable lodging for Indy 500 weekend requires planning ahead, which I did. Forcing a guest to scramble for accommodations at peak-holiday pricing because of the hotel's greed or poor management is completely unacceptable. If you are booking this hotel for a major event, be warned: your reservation means nothing if they decide they can make a quick buck off someone else at the last minute. Avoid this property. They do not honor their commitments.

I booked 2 rooms ..when I get there the lady tells me I do not have rooms that because I booked it with the 800 number on the website...I showed her my conformation number and showed her I had already paid for the rooms. She said the hotel was full for me to get my money back on my own that she couldn't help me. We had to find a place 30min away from the ballfield which is why we were in Atlanta. I will never book another room with company ...I still do not have my money back

This was the most absurd and awful experience at a hotel in my life ever. I am a cancer patient that receives care at the Cleveland Clinic and I had booked a room at the extended State America independence location in Cleveland through the American Cancer Society and the day I was to check check in. I was running late that day so I called and let them know. I was in fact coming. I was just late. Please keep my room for me. I called at 3:30 PM and again at 10:50 PM both times I was told yes ma’am your room is available and there’s no fear of us running out of rooms. We have plenty and your room will be ready for you when you arrive. So at approximately just after midnight, we arrive at the extended stay and I go in to check in. There’s no available rooms. And to top it off, the clerk did not care in the slightest that I had nowhere to go and that it was their fault that I didn’t have a room and was lied to, and she did not believe it was their place to find me a room and put me up for the night. I asked to speak to a supervisor and she declined. So our call the hotline they were rude as well. They did not help me with anything. We drove around for a while until finally finding a room we could afford the next morning. I called again during business hours to see about this problem and about possible reimbursement of the room I had to pay out-of-pocket for because it was at their fault and was again told it was not possible only two later find out that I was sent an email stating that I was put on a no Rent list and told upon trying to check in previously that I could not check in due to smoking in the room previously there before. This is not true, and it could not be further from the truth. It is just a fabricated lie that they made up after they realized that they were caught up in something really terrible that they done to a sick and disabled person that is fighting cancer. They did not take accountability for anything as a matter of fact they put any accountability on everyone, but them even tried to say it was the American Cancer Society‘s fault what a joke. This place was terrible wouldn’t recommend at all. I will never stay at this place again even if they paid me too I would not if they begged me on their hands and needs to come and stay with them again never 1 million years worst experience in my life. I’ve never felt so uncared for as a human in my life

If I could give this hotel a negative star, I would. There was no one at the front desk when we arrived to check in. We weren’t given the password for the internet. The phone in our room was broken. I picked it up and something was broken inside of the phone. Went down to front desk and was told it wouldn’t be fixed until the next day (we only stayed one night. The love seat and footstools were made from pleather (not complaining about that) and there were pieces of pleather missing. The hotel smelled awful. If we didn’t spend the money to stay at the hotel, we would have driven home after the event we went to.

Unauthorized charge + extremely unprofessional management. I was explicitly told by the General Manager-Randy Mace that my card would NOT remain on file after a one-time authorization. That was not true—my card was later charged again without my consent. When I addressed it, the manager was rude, dismissive, and told me to “take accountability” for a charge I did not authorize. No apology, no resolution, just deflection. This is a serious issue involving both billing practices and customer treatment. I have escalated this to corporate and my bank. Be very careful when giving this location your card information. Duluth Ga #78

The extended stay America on north side drive have the most rudest staff there hotel smells and they need to hire new front desk members with respect who cares about there guest

I am recently in between homes and toured this place. It was so creepy to me that I felt like I was in a hospital or nursing home. It was sterile, cold, rooms look and feel like a medical room and the least homey place in the world! If it were any more sterile, it would be a morgue. Not to mention that it's grossly overpriced fir a grossly unhomey place. This is the opposite of a home away from home. I'd stay at the hotel in the movie The Shining before here or Home2Suites which is just as creepy.

They are the worst hotels by far. Completely unprofessional staff and they don’t issue refunds. The facility is gross smells awful and the staff is disrespectful. They need to be shut down.