Extended Stay AmericaReviews of extendedstayamerica.com

We arrived after a 26hr drive from Texas to the ESA off San Ignacio in San Jose Ca. We are travel nurses for Covid Crisis. Check in was easy. Neighborhood was nice. (No homeless sleeping on the streets). Upon entering the room we found a nasty floor. Dried food on counter. A bath faucet that wasn't installed correctly. The dresser had 2 broken drawers. The doors were covers in black grime. The beds were horrible. Pillows were old snd stained. The employee showed us two new rooms. We discovered when we moved into the new room that the kitchen faucet was broken. Water everywhere! People checking out daily due to drug activity and cars being broke into. I will NEVER stay at this chain of hotels again.

We stayed at Sterling Hts in MI due to my husbands job. Rent at their special rate was 178.20 deposit plus 1744.70 a month. I was looking for a less expensive place to stay. On Craigs list there was an ad for same motel for 1470 a month called customer service to ask if I could get that rate. No because I had a special rates. At the front desk there was an add for perks. Applied for perks showed front desk manager and he said can't use them as you have a special rate. At end of month moved to an extended stay as it was less, being 1663.20. My husband was laid off and we were supposed to get a refund. Many times on the phone waiting hours we got 4 different refunds but according to the math they still owe us 328.54. If you check out early you don't get a refund and they don't stick to there add that says we offer the absolute best rate best rate for any and all of our hotels. See a lower price elsewhere? Not only will they honor it we will beat it. They won't even match their own price nor will they refund all of your money.

I stayed at the location 1910 Andover street In Tewksbury, MA and I Hated it. The first week starting with my first day at check in My room was dirty. With that alone it built up my Anxiety especially because of the Covid-19 virus. To top it off the pots they gave me were pealing so bad from being scraped so much also the stove top did not work so I couldn’t cook at all. I went to the front desk and waited so long about 20 minutes tops before someone, which was an employee that had just gotten to work To ask me if I was being helped. He tried to find someone he couldn’t find anyone so he helped me the best way he could. Nice young fellow. I finally got to complain to someone and this is what I was told “Well there is nothing I could do till tomorrow because we have no other rooms available. No I am so sorry for the inconvenience I will try and make sure that your situation gets resolved as soon as possible. I went to my room and the next morning I went again to the front desk this time there was a nice young lady who was helpful but also did not apologize for the inconveniences and told me the same thing the gentlemen had told me the first time that they were booked and couldn’t do anything until a room was available. She did mention though that as soon there was a room Available she would make sure I was moved. So me being so frustrated and angry having to disinfect and clean my own room that I rented for a whole week and then to deal with everything else I wrote and sent an email to Management of the hotel but I also called Guest Relations so that they can make sure that My Email was received and read and that my situation does get resolved. After 20 minutes of me talking with Guest Relations I got a call to the room phone by the manager of the Hotel by the name of Dave. He set up a meeting so that he can hear my concerns and so we did and he resolved all of the issues and apologized for the lack of work and non-professionalism of his employees. He also reimbursed me with a small amount Of compensation for the headaches and uncomfortabilities these inconveniences caused me And my family. I was a happy camper as I really wasn’t looking for any compensation but for someone to accommodate me with the amenities that come with the hotel room. The manager was so professional I could not complain because he made sure he himself changed the inconveniences and also fixed the stove top. We were happy and content and n our room despite what we faced in the beginning of our stay. Now a couple of days passed and the people downstairs from us were banging and complaint about the noise we were making upstairs. The noise they complained about came alone from my eight year old son who has a behavioral issue Disorder called ADHD. This disorder isn’t controllable without medication and when it wears off then the ADHD kicks in a lot harder. We explained this to the front desk and these people had no remorse or feelings towards my sons situation that the hotel had to move us to the first floor as well. I was so angry and frustrated all over again as this disorder is very hard for me to deal with myself and I am learning still how to deal with it and my son as well. So I needed to exstend my stay another week due to work reasons and I did and they were able to move us down to the first floor but in that room so many things were broken and I didn’t want to complain because of the reason that I overheard from an employee I know that works there that a conversation Was overheard about me complaining just to get compensated for my stay. Well think again, had I read the reviews about this place I would have never booked a stay there and being that I was already there I booked another week of stay because even though I had to complain to them just on my first day of stay and the next for them to get resolved They did comply and resolved them. So now I th ought if I don’t complain of the things broken in here I will probably get charged for them and that’s not happening on my end. So I did they did fix the leak coming from the kitchen faucet by replacing it with a new one but the broken drawer from the dresser and the broken panel that covered the front of the bathroom sink didn’t get fixed nor did the Wooden floor that was separated From the bathroom tub. It looked like the Maintenance guy there doesn’t know what he is doing at all, sorry to say it if I would to post pictures of everything I dealt with from the dirty room to the broken everything you would say WOW she really isn’t lying. Also everywhere you walked outside was a pile of DOG POOP everywhere we literally had to jump over poop walk in the driveway instead of sidewalk way to enter the building from all exits it was just so bad and DISGUSTING all at the same time. We needed to stay 30 more days but we checked in at the TOWNPLACE SUITE One thing I do know for SURE I will not ever stay there not even if it’s Complimentary stay for FREE.

Don't stay here! MY husband and I stayed in the hotel in Cumberland Mall in Atlanta Georgia. The worst place we have ever been. In our first room the refrigerator leaked all over the kitchen area and the room was very dirty. They moved us to another room the duvet had burn holes, the microwave didn't work, found dead roaches in the drawers. We were given lame apologies and told to come to the front desk to heat our food. They have no utensils or kitchenware. When we asked to speak to the manager we were told that she was busy with corporate matters and would not be available. Called the corporate number and got lost in the phone system. Poor management, poor customer service, dirty rooms, no amenities in the rooms. Don't stay here! I couldn't give negative stars!

Nurses and Contractors Be Aware of this Place! - Montgomery - I can not believe the reviews on this place. If I could give it zero stars I would. I am a Representative for the Nurses, Contractors and local hospitals in the area and we have received some horrible reports from Nurses and contractors that have stayed at this place. Recently we had a nurse come to us with a report of being robbed at gun point after leaving work one night late. Others have been sent home from work because their clothing smell of marijuana and cigarette smoke. When we contracted with this place we were told that it was a smoke free facility. We sent a representative out to the property to speak with the nurses and there was people on the inside of this facility including employees walking around in the middle of a pandemic with no masks on. People had babies and children inside this place and the rooms were not properly cleaned by staff. It is disgusting the respect that this place has for medical staff that came to the state to assist with coronavirus. There is also other drug use and prostitution going on inside this facility. A contractor staying on the first floor reported to the local hospital that guest were smoking crack in this hotel and that she witnessed drug deals on the outside of the property. Also management is horrible there they don't care and talk to the guest any kind of way if they complain. This place is not safe for nurses/contractors to be staying someone bought a gun into this facility and assaulted one of the employees. There have been some nurses there that have called and filed complaints and have even called the front desk and the desk clerks don't answer their calls or call the police. From what we were told the police have been on the property over 30 times in one months for noise complaints such as loud music, and one nurse from the third floor stated that there was a Doctor staying under her and they placed her above the individual and told her nasty things about the guest. I understand that guest because if u stay on second floor it is extremely noisy and hard to sleep because they people on third floor are up all night and have people in and out of the rooms. This place has no leadership or management. Whoever the manager is there he needs to be fired because we were told that the prior manager left for the same reason. I am making it known and pray that no nurse or contractor is hurt on this property because this is no where you would want to stay or lay your head or your license. If you need further assistance with housing you may want to contact your recruiter or the facility because they are aware of this. Don't stay at this place!

I recently stayed at the extended stay in Durham on Miami st. This place has forever changed me. It was a complete dump! Simply put it is disheartening that its even open! Prostitutes and crack heads roaming the building and parking lots. Rooms are absolutely unsafe and dirty. Mold growing in the cabinets, bathrooms,and closets! My company booked 4 rooms for 2 months and we chose to walk out and get rooms at different hotels. This place needs to be closed down by the health department! Honestly I'm thinking this place should have lawsuits against them for taking people's hard earned money and returning such a pitiful environment for people to stay. Garbage all around the building especially in the ditch beside the hotel. The elevators reeked of urine, hallways reeked of Marijuana and cigarettes! Someone needs to do something about the horrible environment they offer and do something about the management, staff! Put the safety and health of the public first! This place is a true modern day dump! Clean it up or tear it down. I'd choose option 2 honestly!

Myself and my husband stayed at Extended Stay of America located at 1355 E 83rd in Merrillville, IN, we stayed at this location for almost a year and, at first we thought it was the best choice due to living situations but we were wrong. The first week we decided to change linen and in doing so we got this stains on the mattress cover that look liked a big urine spot so it was reported to front desk and that Monday the general manager Sherri Redd came up and apologize and gave us 1 night free stay and some complimentary snacks, then housekeeper supervisor Charles and the maintenance guy came to room and gave us a new cover for mattress but she downgraded and disrespect Charles the 3rd floor supervisor in front of us and talked too him like he was a dog. First of all it may have been his floor but you are the manager and you have an assistant manager whom could also come and check rooms also. Sherri Redd could and should have taken that conversation to office and handled that in private, but this is her nature she talks to guest the same way. We're a proven victim this happened January 4th 2020. There have been many incidents and, I will name another since being at this hotel there has been about 4 times Merrillville fire Department showed up the first time was on April 3rd at 1am smoke alarm went off there was smoke smell coming from second floor in which no one was at desk a guest on the first floor phoned the fire Department at that time and took care of issue not one staff member or manager was on site!!! The fire Department chief stated it was clear to return back inside building and the next day no one came up to discuss the matter or compensate us or other guess for inconvenience. I reported all complaints to BBB because, myself and husband were disrespected by Sherri Redd stating we didnt pay our rent on time this individual got mad because we didn't pay on Fridays when we pay every Saturday and my husband got a full printout on April 4th from the assistant manager Mykayla whom saw all payments expect a $20.00 payment my husband didint pay but then paid all other times rent balances of different amounts for us were paid faithfully. On complaint with BBB i requested a $3000.00 reimbursement the owner told me flat out this would never happen and we have never been disrespect by his team. This man has never been at hotel he only goes by his staff Accountability they have a high turnover it's sad they let Charles, Nicole, and many others go but Lee and Dylan were the best. The owner was so cocky he said I have 11 hotels and they are in good standing well that, I dont believe and I will only comp you five days a total of $238.47. I stated is this all we are worth? I guess so because he credited my husband card on file within few days, I went back to BBB with dates and photos of the nasty towels and linens we received being disrespect we gotten, I even lowered the amount from $3000 to a 1000 did that happen? Hell no but, I stated as long as my voice can be heard and social media is in place ppl will know not to stay at this location due to these actions we have uncounted. Ryan Ratliff is rude and disrespectful also, I can see why Sherri Redd is still employed at this location. I wish you all could see the photos but keep following me and they will be on Facebook and Twitter next. Ppl become homeless, or come to hotels like these for a comfortable stay and accurate rates not to live in filth or be disrespected without customers who come and stay a day, week or live there long term should never be treated this way.

I stay in this hotel every other month especially the one on Kentwood Grand Rapids Michigan for work purpose, which make me one of your best costomer, I made a reservation on the hotel in Germantown and accidentally use the wrong date, they took $73 for my account for not showing up and while I called to explain, it was a total desaster, first they refuse the refund and kept hanging up on me, I think being a loyal costomer to you guys I’ve been mistreated . It’s a difficult time for everyone, y’all need to be a little soft on people especially financially speaking. I am so DESAPOINTED