Extended Stay AmericaReviews of extendedstayamerica.com

Made reservation week in advance, wife going in for back surgery next morning and we got there and told they have no rooms. They could have at least called. Then we had to go find another motel.

Rooms are very poor condition. I told the night watchman to call the police as I had to run off a thief 2 times having caught him burglarizing a truck. Never call the police for the thief. Dennis the assistant manager is a liar, thief, files false police charges so he can use the police as his personal vendetta service. Dennis stole $300 of property and medication from my room after filing false police charges, stole my deposit, went into my truck. Riffled through my paperwork and records in my room and beraited me to the police when I came back for my property. Very vindictive and petty. Had the nerve to judge me as homeless. I was in town working-btw. I travel for work as a contractor and will never stay at any properties owned by Extended Stay.

Second time staying with ESA. First time, years ago, we had assumed they improved. Beautiful building in Titusville, FL, but don't expect much sleep. The insulation between the floors is absent. Sounded like a herd of elephants atop us, and it was just people walking around. Don't expect great service - or for them to answer their phones from your room.

I stayed at the Extended Stay America in the northwest side of Indianapolis. The place had bugs. It totally grossed me out! I found three dead in the kitchen drawer. After complaining to the front desk clerk, she upgraded me to a new and different room. When I came back to move my stuff, there was an alive bug (I believe them to be roaches - ugh!, gross!!) crawling along the kitchen back splash. So I went to my new room trying to make the most of the situation. In my new room, I put a throw on the back of the loveseat (I was staying for 13 weeks; I wanted to make the place homey), I pulled the loveseat out from the wall, there was a roach "motel" next to the baseboard. Wonderful! That night I dreamed of roaches, I was so unnerved. The next day I moved out. There was no way I could stay there any longer. I kept looking over my shoulder to see if a roach was there. I was so disgusted. I have pictures to prove what I am saying. The hallways smelled. I saw bags of trash outside of rooms. Never again will I stay in an Extended Stay America. If I could give this place zero stars, I would!

Very loud people in the hallways as checking in, told the girl at the front desk that I hope that’s not gonna be an all night thing as it was 9 pm, First off we were arriving a day early, was going to stay in VA and drive the extra 3 hrs the next day, called to see if we could get room a day early, reservations said yes, we get there and they were gonna give us someone else’s room because they hadn’t checked in yet unknown to us, I go to sign my credit card for room and see it’s under someone else’s name ( was our friend we were meeting there) so when I said something the lady said I’ll upgrade you to a double bed room, ok no problem, now they charge my card for another room ( glad that wasn’t all the money I had in my bank account) get yo our room and it reeked like cigarette smoke, the halls reeked of marijuana, I was suppose to be charged 64.99 a night they charged me 74.99, so next morning go down to get that straightened out, have to wait for assistant manager until 11am, go down at 11:45 oh she’s not gonna be here until between 12-1 so wait until after 1, she was very nice got it all straightened out. Next day we go out for the day, when we get back to the room my daughter goes in the bathroom and finds a cockroach on the counter, they sent someone to spray, the last 2 days of our stay was spent smelling marijuana smoke in the hallways. First and last time I will ever stay at an extended stay property it was disgusting!

Dublin Ohio location. after confirming price and dates of stay, and with a confirmation number J Cox the manager at that location refused to honor the price and demanded my wife leave if she did not pay his stated price, $30.00 above the nightly rate extended stay had agreed to. She had just drove 621 miles and it was after 9.pm in freezing weather. Very difficult and time consuming process to confirm cancellation of reservation.

Do NOT stay at the Clairmont road location in Atlanta GA. the manager named Abu kept trying to come into my room at 4 and 5 am saying he smelled smoke and he was creepy as I was a woman alone and then when my young daughter was there she was accousted several times by a man named " King" saying he worked w him and tried to sex traffic her we were there for 2 months waiting on out apartment to open up and we're terrorized the entire time to the point where we left 3 days early of our weekly stay . I tried to tell the corporate office and they just laughed. Please beware of this place , especially if you have children .DO NOT bring them there. A total nightmare that sadly I can't do anything about but thankfully we got out of there safely.the assistance mgr Suni or some name of such was also supposed to be involved w the trafficking.if any police or agency wants to contact me my email is right here.i will gladly help any way I can to stop this.

I recently stayed at Extended Stay on Willow St for 6 weeks while I worked in LongBeach. The first 4 weeks I was in a room with double beds and then chose to change into a one bed room for my last 2 weeks. Once I moved into room 141 I started waking up with random bites on my body. I notified the manager, Diana Gutierrez and was moved to another room. She told me to leave my blankets and luggage in the room. She assured me that my belongings would be safe. She said she would take care of my things and they were going to inspect the room for bed bugs and I would get my blankets and luggage back as soon as possible. 2 days passed when I went to check on my things in room 141 they were not there. I asked the staff at the desk if they knew anything about it and noone knew anything. When I would try to talk to Diana Gutierrez I noticed she would see me coming to the front desk and she would quickly walk into the back room, to avoid interacting with me. This went on for a few days and I would leave messages with the staff to give to her regarding the whereabouts of my belongings. The staff was purposely telling me she wasn't there when she was. It was so hard for me to speak with her. When I finally did talk with her it was on the phone. I explained to her that the most important thing that I left in the room was my mexican tiger blanket that was given to me by my dear mother in 1998. I took that blanket everywhere with me for 23 years and even as an adult I still slept everynight with it. That is how important and precious the blanket was to me, it was a part of me. She carelessly told me to go buy another blanket and to bring her the receipt and she would reimburse me. I told her that blanket was priceless and irreplaceable. I would give everything in my possession at that moment if I could have my mothers blanket back. It was an heirloom to me. Diana said she would try to find it by asking her staff, housekeeping if they knew anything. At that point I was so disappointed in how little sympathy she had for my issue. I trusted her with my things and I honestly believed she would take care of them like she said she would. Besides that she also said she would do other things that she failed to come thru with for example reimbursing me for the hotel charging me more per night then what I reserved it online for. I emailed her the receipt, nothing was ever done about that. And also changing out the drawers that were falling apart in the final room I stayed in for the last weeks of me being there.  Being honest and understanding customers needs and doing what you say you are going to do is the difference between a great manager and a horrible one. The fact that Diana Gutierrez avoided me because she knew she had made a mistake and lost my blanket was a very cowardly thing to do. She basically prolonged her interacting with me because she knew I would eventually be checking out. I really hope she takes this experience with her and learns from it if she wants to continue in a management position or any customer service position at that. And I will not be so trusting next time no matter how sincere a person appears to be.