Extended Stay AmericaReviews of extendedstayamerica.com

Stayed in Fridley MN. The first room was not cleaned. Looked like it was being worked on. Then the 2nd floor room had bugs everywhere. The desk attendant was very helpful, she checked several rooms on the 2nd floor. Then we went up to the 3rd floor. No rooms ready. 4th floor. Finally a ‘clean’ room. Haven’t seen any bugs. Crossing our fingers. Phone doesn’t work. Front desk can’t make change for a ten. But they have vending machines. Room smells funny. Hallways stink like icky cooking. My poor copd husband pushed that cart in and out of the elevator about 10 times before we found a room. The cart was a piece of crap. The alarm clock is missing the button to turn on the alarm. No carpeting in room and we have small dog. Beds too high and mattresses suck. Toilet yoo low. Good luck if you stay here.

I had to be moved out of one room to another because I was being bit and was bit in the second room as well and they trying to tell me I was the only one that complained Really!!! what you need to do is call a exterminator I know when I’m being bit so don’t insult my intelligence You have Bed Bugs !!!!!!!

This company won't even tell you how much they cost! They get your credit or debit card number then they withdraw money. They won't tell you how much or when they withdraw money. I've been in a Tampa room for five months. They have never cleaned it, despite promising to do so! They entered my room three times to install money saving devices and clean the air conditioning units. However they failed to reinstall the air conditioning unit correctly allowing myriad flying bugs to invade my room. For some reason they blamed the insects on me, despite I never leave food out, and I bought my own Swiffer to keep the room clean. I have no problem with the employees, they are simply doing what they are told. But the company (ESA) they work for does not care about the guests. I have so many reasonable complaints I do not have room here to document them Just understand they will demand a credit/debit card and they will not tell you when they deduct funds, nor how much The poor workers have no idea what is happening so do not blame them. They are generally good folks stuck working for a company that doesn't care about it's customers. For example I've been in the same room for five months. They haven't cleaned it once.

I've stayed at this hotel for 4 yrs now and I'm starting to have more and more problems. Recently my $600 computer was based in while me family and I were gone and kicked my 12 lb dog in the face, the only other people with access to our room is your staff. We have no to intermittent hot water for more than 2 weeks now and are now being told to boil the water on the stove to take a shower. We have mold in the bathroom because of your constant water leaks and flooding hallways and when they called in a specialist he put a child sized hole in the wall and said the mold needs to be dealt with before the hole could be repaired, well almost 3 months later the back mold is still there and so is the hole. I have recorded conversations and photos. We've been threatened, harassed and bullied by staff nad now we are being discriminated against and cut off of all services due to your management team lying and defaming my character stating I got hostile with them when asking why are they stealing my mail, I recorded the conversation. We can't move out because you all tried to illegally evict us last year and when it was time to go to court you all never showed up to clear up the facts and now I have an eviction filing on my record that's stopping me from getting another place and you have unfortunately bought up most of the extended stay hotels in the area so we can't go to any of those, we're literally stuck here because of you all's wrong doing but now we are being put through hell, discriminated against and my 75 yr old disabled mother is being stressed when her health can't handle it. I need someone to do something Sincerely Reshonda R room 119

I JUST CHECKED OUT AFTER STAYING 4 WEEKS I PAID $419. A WEEK AND CHECKED OU THIS MORNING THEN THEY CHARGEGED MY BANK ACCOUNT ANOTHER $119.00. WHEN I CALLED TO FIND OUT WHY THEY CHARGED ME ANOTHER $119.00 THE GIRL SIAD SHE DIDNT KNOW SHE WOULD HAVE TO TALK TO THE MORNING PERSON AND THIS CALL WAS MADE AT APROX 12:15 PM. SAID SHE WOULD CALL ME RIGHT BACK STILL HAVN'T GOT A CALL. CALLED CUSTOMER RELATIONS AND THEY STAYTED THE GIRL I CALLED WOULD CALL BACK BUT NO SHE HASN'T. THIS PLACE IS INFESTED WITH ROACHES THEY ARE LETTING DRUG DEALERS LIVE ON THE PROPERTY AND DEAL DRUGS IN THE BACK OF THE PARKING LOT. HAD TO DEAL WITH THE DRUG DEALERS BLASITNG THERE MUSIC ALL NIGHT IN TILL ANOUT 5AM THEN THEY WOULD FINALY TURN OFF THE MUSIC. I WOULD NOT RECOMEND ANYONE TO STAY THERE.

10-24-2022 there's is nothing good to say. I have a lawsuit 77!!

Extended stay six flags on Lamar. The carpet is dirty people get robbed there are bed bugs. You cannot get clean linen because they don’t wash like they are supposed to. The stair wells are always filthy. They do not take precautions to help protect guests from COVID .

Vancouver, WA Property October 2022 (check-in 10/22/22 - reservation for 52 days) . Where do I start? This hotel is a run down dump!! . It has been neglected by your corporate office in favor of building new properties, spending money on advertising and bragging about how wonderful Extended Stay it is...how it is comfortable and just like home. Lies...all lies....🤨 . The condition of the Portland-Vancouver property in Vancouver, WA is is DEPLORABLE!!! ☹️😕 . ITEMS OF NOTE: . --Appliances are at least 30 years old. --Your channel selection for TV is worthless. Most of the channels are sports or news or violent content. It would be nice if you offered UPtv, Hallmark Channel, METV, KCTS PBS (as a 2nd option also)...More conservative content along side of the other objectionable options. --Cabinets and furniture are nicked. --The rooms are not serviced properly. My room was only half clean. The A/C filters were black with grime. I had to clean them myself. The top of the chest of drawers was dusty. --The refrigerator shelves are not even aligned properly and shelves cannot be moved or rearranged for efficiency because the door cannot open wide enough to move them because it is blocked by the room wall which is at the entrance to the room. --The bed skirt is wrinkled and torn and the sheets feel like sandpaper. --The toilet paper also feels like sandpaper and is so very thin that it does not last long. --I asked for a toaster and coffeemaker after I checked in. The toaster I was given was old, dirty and stinky and it made my bread stink. The coffee maker was dirty too. There was brown grime all over the hotplate and I have no idea if the inside where the water goes through is even clean because I cannot access it to see or clean it out. --There is only one luggage cart available and it is an old and heavy monstrosity that cannot even be maneuvered easily. I am a senior and I could barely push it to my room let alone get it into the door without having to somehow hoist it into position to get it through the door to unload it. I am not very mobile or strong. --The entrance into the hotel stinks. It has a nasty sour smell, most likely from all the smokers standing outside the door smoking. That stench moves down into the hallway of the first floor, where I am staying, and comes into the room. --There are cigarette butts strewn all over the sidewalk and ground. --Except for Cher and a new guy, all of your front desk staff are grumpy. One of them stood right next to the front door smoking and I had to walk through her cigarette smoke to get into the hotel. ---I have been unwell the last 2 days from the stress of moving into this hotel. I needed toilet paper so I called the front desk and asked to get some. Brittany answered and she said she would drop some by, but then she left and never did bring it by. I called the front desk again about 20 min later and the replacement gal that was on the desk at the time grudgingly brought some to me. She sounded like she wanted to tell me to come and get it myself. She looked angry when I answered the door. . ................................ . This has been a very difficult stay for me. I am a senior and I lost my apartment after living there 32 years. I had no where else to go. I could not live in my car and I have no family to stay with. I was left with having to use my emergency medical saving to keep a roof over my head until I can find a place to live. I have NEVER been homeless and never expected it to happen when I was a senior with health challenges. It would have been nice to find a hotel I can afford that would help me to feel safe and relatively comfortable. I was hoping that Extended Stay could be that place but I was horribly and sadly mistaken. . I don't have a choice right now so I have to stay here. The only income I have is SSDI and it's not much. It breaks my heart that businesses are only about money rather than people. . Maybe your enployees are grumpy because Extended Stay corporate does not care about giving them the tools they need to be kinder or maybe they just don't care either. 😟