Extended Stay AmericaReviews of extendedstayamerica.com

This place is disgusting. Blood and stains on sheets, section 8 residents living here. They wont refund me dir the remaining time here until the manager hets here and its been hours and he is not here. Run from this place.

I have stayed at this hotel they are not taking care of anything as their hotel is totally dirty no good room cleaning no problem service. And when we raised a complaint, we were thrown out of the hotel as soon as we complained. They are compromising the customer's health. Even they are serving breakfast to their relative guest. I have some pictures of how their linens are dirty my whole family came from India and we were forced to live in that contaminated room compromising over health. And the general manager lady threw me out of the hotel by calling the cops just because we were complaining about cleanliness.

I arrived at America Suites about 8:30 am in Orlando, FL on Commodity Ave. I was told there was no early check in available. Check in was at 3:00 pm. The clerk didn't offer to store my 1 carry on until check in. I ask where could I stay until check in. She pointed to four chairs in the small lobby. I then asked where's the bathroom. She replied "We don't have a bathroom. I really needed a bathroom and asked if I could use one. She said," You can go across the street." ACROSS THE STREET, WHERE? I then said I have to find another place to stay. She left the desk. I saw a lady who worked there and asked for a bathroom. She said, "Follow me." When we started for the bathroom, the clerk came out and said we don't have a bathroom. The lady look confused and told me, " I guess it isn't working". The clerk didn't tell me it was out out of order. She simply said, We don't have a bathroom. Her demeanor was I don't care if you have to go to the bathroom. I canceled my reservation and booked at the Hampton Inn on 7500 Futures Dr. I'm a 75yr old woman and have never experienced such rude manner at a hotel. I do not recommend that you stay at this hotel. Btw.. I was a Certified Meeting Professional and understand the Hospitality Industry very well.. I can supply my reservation number upon request.

Location, Willow Street in Long Beach Ca. Worst place I’ve ever stayed for $175 could not sleep at all. The hotel smells like animals. Even the stairwell in a non-smoking hotel smells like cigarettes and to top it off noise through the whole room the whole night. don’t stay here stay somewhere else. And they say they provide a breakfast well, it’s a bag of oatmeal and a coffee and a juice

Main issue was the shower. The cold water did not work, the hot water was so hot it burned to touch and the shower temperature could not be regulated. When front desk was told, the desk clerk said sorry they will have maintenance look at it tomorrow. I need to shower at 4 am this is not going to work. Door knob leading into bathroom was broken, not there. Smoke detector was hanging by wires from ceiling. Checked out a day early and when asked for a refund for the night not used, told to contact the booking agency, asked for a refund and told no by hotel for night not used. When talking to clerk at front desk manager walking into area, asked are you manager, nodded yes and tried to tell her about experience and she just scurried into her office refusing to speak with me. I would like the one night refunded since we left early. I have pictures I can share also of the missing door knob and the hanging smoke detector

Where do I start! DO NOT STAY HERE I'm homeless and I stayed here for a month and a half and at first it seemed great until.... Constantly having people peer in my window (I'm alone with my dogs) or males following me to my room, there are people here prostituting, frugs, theft and vandalism on a daily basis. They never have any type of security in place like security camera or more law enforcement. I've complained so many time that I ended up having anxiety issues causing me to throw up daily now. The STAFF: While the District Manage live above the office, they act like they have their best interest for the residence but far from true. I have tripped 2-3x now down the stairs after requesting several time to have the first floor since my dog is handicap and I have to carry the 60lbs dog down the stairs 4-5x a day. My keys constantly are not working and I have to go get them reset, TV have been not working correctly since I got here to include the stove burner too, the room is nasty because they only clean what they can see and not clean under the bed, the chair or behind things. It's so dirty that I can see pure white from the dust. The grounds are bad too. There is so much trash and dog poop and they told me it not their responsibility to clean up since it the residence responsibility. I agree but it's your responsibility to keep the area from getting this backed up in trash too. There is a staff member named Kate that says she will have something taken care of but never does and then when I complained to management (Kris) she gave me the same excuses and told me to leave if I felt unsafe as to taking care of the issue at hand. Staff even fraternizing with the residence by telling them that Kate is dating the manages (Kris) son and that's why things are not being handling in a professional manner and we the residence are ignored. The maintenance guy is even smoking weed with residence while on the job, front desk staff chewing gum and blowing bubble when addressing customers. My dog was attacked by another residence dog off the leash and they allowed this person to stay and the dog is right back off the leash. They even steel from you if you accidently leave something behind and them come back for it. I witnessed this from a cleaning staff member that was cleaning my old neighbors room and there was backpack he left and wanted it back but told him they never saw it. I'm the one who brough up the backpack when I saw it and the black lady said she would give it to him. They told him they never saw it!! This hotel never services your room if you stay longer than 2 week. Which by law you are required to clean a room after 2 week due to health standers. You are violating so many health codes it insane. There is never enough toilet paper either to where residence have now purchase their own to include cleaning products since the staff wont do it. Shame on you for allowing this to happen. I even called corporate to file a complaint and NO ONE CALLED me back!!!! You'll be hear from the Attorney Generals office next. Have a great day ESA

The most disgusting, dirty, and unsafe place we have ever stayed at. Room reeked of smoke even no advertised as Non smoking. Missing light bulbs, old damaged items. No items such as coffee,hairdryer,utensils,cups or glasses. Unit is totally Empty. Felt extremely unsafe. Loud music all night and people came and went all night. We have photos to document sll of this.Prostitute hang out. Do not stay at 2311 Ulmerton Rd. Clearwater, FL. Location

Attempted to book a last minute stay. The booking would not go thru so I drove to the hotel o my to find out it was fully booked. I ended up sleeping in my car. Any reason they can’t let you know online there are no rooms?!