Extended Stay AmericaReviews of extendedstayamerica.com

Power has been out in Memphis due to storms. I reserved a room for my kids last night for 173 dollars and 10 minutes later my lights were restored after being out 5 to 6 hours. I tried to cancel my reservation 10 minutes after i got the room and due to their policy I was denied. Basically this is wrong in my eyes and they stoled my money. My reservation # is 0037176226 and Im trying to let everyone know do not use this place they are dirty people.

I am very disappointed in Extended Stay America. After reading some of the reviews I see it is a problem in other cities also. We stayed at the Huntington Beach, CA location. The rooms are in need of updating. The bathroom had NOT been cleaned nor had the trash been emptied. The only person on duty, the desk clerk Kam, had to finish cleaning while we waited! We will never stay with Extended Stay America.

by far the worst and most incompetent hotel chain i ever encountered...we booked an extended stay for my daughter through the phone with a rep from Tenn. her check in date was 6/25/23....we got to the hotel around 5pm and the gal at the front desk said all their computers and systems were down....and we were told to come back in the morning to check in...we called all the next day and nobody answered their phones....I called a toll free number and got literally nowhere...went back to the hotel at 6pm 6/26/23 and they were still down and the gal at the front desk had no idea what to do....they preceded to bill my charge card $77.02 for a no show charge...called several times the next day and got nowhere.....finally had to call my AE account and issued a dispute against the charge...

The bed was miserably hard. Had to pay $5.99 for internet access and breakfast consisted of coffee (which I don’t drink) and a granola bar. Had this experience in Gresham, OR 13 yrs ago and thought all these years later and in Billings , MT would be different. Nope… never again…

My partner and I have been staying at the ESA in Orlando Florida at 6451 Westwood blvd 32821 since November of 2022. Everything was really going well. The staff were very good at doing their daily duties and they made us feel like they enjoyed coming to work and made us feel like very comfortable walking past the front desk and it all had to do with the GM Serena Minton. I want to say this young lady had surrounded herself with a A-Plus staff that followed her direction and taught them how important it is to be kind and professional while on duty. The staff, Assistant GM Michelle, and Tamika, mostly worked days and Kevin and Felicia worked nights.well as of mid April. That’s right 5-1/2 months we were paid in full even though we would fall behind almost every month Serena and I had stayed in constant communication and I would always pay in full when I received my S.S retirement check on the 3rd of each month and usually pay off the next week or two. Well Serena was replaced by Jahiria Hernandez sometime mid April and there was a knock at my door and it was Mrs Hernandez and she informed me that she was the new GM and put a 3 Day notice that stated I needed to pay whatever we owed plus a week in advance or check out today. Well I tried to talk with her about the arrangement I had with the other manager and the new manager told me there’s a new sheriff in town pay up or get out. I am still at the hotel waiting for my 24 hour notice to vacate the hotel. That’s right aToday is Sunday June the 18th of 23 and since Jahiria started the gentleman that kept the parking lot, stairwell’s clean and did some maintenance Quite the following day, Falica has been replaced Kevin is gone as well as most of the cleaning staff they have Quit or been replaced the hotel is in disarray Jahiria has absolutely no personality no people or management skills the parking lot. Stairwell’s are in disarray and smell.. she doesn’t say hello she doesn’t smile and what’s left of the staff don’t smile anymore and you can tell they are not happy coming to work here anymore. This hotel use to be like one big family and now I feel unappreciated as a guest I would highly recommend not even pulling into the parking lot of this hotel there are many hotels in the city of Orlando. THE EXTENDED STAY AMERICAN AT 6451 Westwood blvd Orlando Florida 32821 is not were you want to stay. Thank you Serena the short time that Christina and I got to know you was nice to know that the employees work and get paid by the guest and if it wasn’t for us I would not have a job. Funny Serena was the one that said that.

I went to visit two friends who are residing at the El Segundo location off of PCH. It was a complete and total mess. My friend and I went to the office for her to make a request and right off the bat, the receptionist, skinny, Afro American girl, had a horrific attitude as if she had a personal vendetta against my friend who was polite the entire time. I guess this is a regular occurrence because my friend then asked for the supervisor (blonde haired, Caucasian woman) by name, who then emerged from the back. By this time, my 2nd friend had arrived and spoke about the rude behavior of the the skinny receptionist. As my 2nd friend was complaining about this being an ongoing occurence, the skinny receptionist, who was already tending to another customer, stopped what she was doing, ignored the customer and started chastising my friend for even talking about her at all to the supervisor. Even as she went to the back to tend to company business, she would stop what's she's doing in the back to re-emerge and verbally cut down my friend then go back to what she was doing in the back. It was embarrassing. I intervened and told her to mind her business and her customer, to which she continued to try to refute and argue against my friend's complaints. The back and forth went on in front of the other customers, some of who, were shaking their heads. The girl, hurled insults in front of the supervisor who said nothing. Instead of the supervisor showing any sense of decency, she then began arguing with both of my friends. In the midst of this, the supervisor had people waiting in line, observing this madness. She then tries to save face by asking my friends to temporarily table the conversation until she gets the line down, which in itself is outrageous. During this period, the supervisor gets into a conflict with two additional customers because they are not on the same page as it pertains to how and when they check customer IDs. After those conflicts died down then my friends continued their conversation with the supervisor, who allowed the skinny receptionist to continue to antagonize my friends and then spoke to all of us as if we were the problem. The behavior exhibited from both of them was trashy and gutter. To make matters worse, the supervisor LIED and stated that I disrupted the skinny receptionist from her work when the skinny receptions was the one, minding OUR business. In addition, my friends have often complained about keys not working and the office has an offensive stench. This place is an entire disgrace.

Stayed at the ESA on Northwestern hwy, Southfield Michigan. The entire facility had a rancid stench and the room was disgusting. The grab & go breakfast was virtually non-existent and the staff was too busy on their phones or chatting with friends to provide assistance. I would avoid this facility at all costs.

Reservations were made even though you had NO ELEVATOR 6 weeks prior to our arrival, and no idea when it would be repaired. My husband is a 100% disabled Veteran, and cannot move around easily. The hotel should have mentioned this at the time I made a reservation. We had no idea we would be on the second floor. We had to take the accommodation since we have a service dog and could not find a hotel (accepting) service animals at the last minute. The property is VERY poorly maintained, and you must ask for everything from utensils to Kleenex. Have had far better accommodations in other countries, including Egypt to name one! The only thing going for the hotel staff who go the "extra mile" when they can, especially "Katie" the manager. She has been a light in your POORLY maintained facility. The parking lot had a truck jacked up on floor braces, leaking oil. The entrances were dirty and muddy, and cigar butts were everywhere. On a couple of occasions, the halls were filled with cigarette smoke in a non-smoking hotel. The free breakfast was oatmeal packets and Little Debbie muffins. Our room had a floor that sunk in the middle. My best advice, stay away from this hotel.