Extended Stay AmericaReviews of extendedstayamerica.com

My honest opinion of this hotel on ulmerton road at carillion park is definitely one of the nicest places....yes the rooms are great but let me tell you the best part. Her name is Kim she works in the office and if I could give her some kind of bonus or award or promotion I would. We walked in the door and she was already for us. I can't even explain how polite and hospitable this wonderful woman is. I ho to the office and no matter what she is smiling and ready to help. Kim you are a true gem and a great asset to the company I only wish they was more people like you. Once again thank you from the bottom of my heart. Christina joe and adrian

This is a must experience..there are hotels and then there is extended stay America in Pensacola fla ..there is no comparison ..

There is one Extended Stay in particular that I'm reviewing it's at 5375 Farwell place in Fremont. I love staying there not just because the rooms are nice but because the staff is amazing. There are super friendly, professional, helpful, and compassionate for there customers. They always make me feel welcomed and comfortable. I will never stay anywhere else in that City

The new management and staff have turned this hotel completely around. Check-in is a breeze thanks to Rianah and Mike. The upgrades to the place are great, especially getting out the carpet for hardwood floors and upgrading every room with energy saving appliances.

I was 1st staying at the Extended Stay America Katy Tx Energy Corridor. Nas & Misty were both so nice...super professional and the prices are afordable and the place is clean. Nas & Misty were both moved to the Extended Stay America Houston Westchase at Westheimer. It is because of these 2 young ladies is why I now go to the location they are now at! KUDOS TO NAS AND MISTY...KEEP UP THE EXCELLENT WORK!!! Miss Laura

Rating The New Staff Extended Stay America has been my choice of hotels in Orange County, California for about 3 years (the Yorba Linda ESA my favorite for the past year). I became immediately familiar with the staff, the first time I set foot, January 2016, as I was greeted with a "Hi, Mr. Nathan!" by the General Manager, Gigi (who I met at the ESA, Anaheim Convention Center location around June of 2015). As I checked-in on my current reservation (October 2016), I was informed much of the staff had left, replaced by a new General Manager, Angie, and a number of Guest Relations and Maintenance personnel. Throughout the week of my stay, I met the new personnel, but what impressed me the most, was the responsible, leadership character of Angie. I was informed they were short on housekeepers when I checked-in. Upon entering my assigned room, I found Angie, the new General Manager, putting the final touches in cleaning the room. Strangely enough, when I met Gigi at the Anaheim Convention ESA, she also was cleaning rooms along-side housekeepers. I found the responsible, leadership character of both women, quite admirable and reflective upon ESA as an organization that impressed upon those qualities. There were about 3 staff members who stayed on, and Torie, Guest Services, I remembered had just been hired the last time I was there. I recalled Torie quickly picked-up on her tasks and on my recent visit, it seemed as though Torie had been working there for years. Torie's job performance turned out for me to be the standard by which I rated the new staff members. I didn't catch the name of the person who checked me in, but she wrote the wrong pass code for the wifi, and checked me in for only 1 day. As a result, I had to call the company who provides the wifi, and I couldn't get into my room, the next day. Other than those 2 mistakes, everything else is fine. I rate the new staff a "B". Overall, they were friendly, hospitable, and I'm sure with the guidance from Angie and Torie, the Extended Stay America, Yorba Linda will perform to it's "Just like home," presentation again.