Extended Stay AmericaReviews of extendedstayamerica.com

This was the worst place I've ever stayed. I highly recommend not booking here. My issues weren't just with the room itself, but with the shocking customer service and the dismissive attitude of the front desk staff. I booked a 2-night stay for $150, but as soon as I walked into the room around midnight, I noticed things were off. The floor was dirty, and in the morning, I realized it was greasy and hadn't been cleaned properly. It made me question if the bed sheets had been changed at all. When I requested a refund for the second night, the staff said it was "too late to check out" and refused. I asked to speak with a manager, but apparently, the manager was on vacation and "unreachable." When I asked about a broken water machine, they simply said it "wasn’t their problem." The front desk attendant even told me that they weren’t concerned about negative reviews, as it wouldn't affect their business. The attitude was unbelievable. For the quality of the stay, this place is worth about $30 a night—not more. Save your money and go somewhere else. This was a terrible experience, and I won’t be back. location: 8801 Perimeter Park Blvd, Jacksonville, FL 32216-6350

I wish that I could give this hotel a "ZERO!" booked this hotel as a long-term stay from August 2024 t0 2025. I did not make it to 2025. As the General Manager - Candice has a very nasty demeanor about herself and is beyond rude. The way she talks to her employees are horrible and a lot of them have quit and some are getting ready to quit. She tends to talk to guests in the same unprofessional manner as if they're animals until the situation turns into a shouting match and she is threatened she then tends to hide her hands a play victim. She always tells guests "That's just the way I talk." I don't know where this lady gets management skills from, but she does not know how to run a hotel properly. She has so many complaints against her but the reason she is still there is because the regional manager over her is her friend and the friend's mother is over the both of them so they are all a little friend group. The timeframe I stayed there from August to October I only got my room cleaned ONCE! She kept giving excuses of why housekeeping didn't come clean my room blaming it on them and all the time it's her just lying in which I had to continue to complain until it was cleaned. The first few nights that I stayed there I kept getting locked out of my room due to the doors’ key card system constantly breaking down in which she had to accommodate me for the inconvenience. Not because she wanted to with her FAKE ASS APOLOGY but because she knows the entire situation was unprofessional. Also, I wrote to corporate and regional (her friend) and she was mad that I got the information to do that and lied and said that person isn't over the hotel and don't call regional anymore. She questioned all her employees to see who gave me the number to regional (her friend) in which I told her a guest gave it to me. Candice does not care about anyone but herself. She seems to think the people at this hotel are her friends, but they are not. She has some guests she shows favor to and let them not pay and have high balances and she have some that she put out for being late one night. She had an employee living there and working there at the same time and she used to come behind the counter with night clothes on and service guests until she fired her, but I found out they used to be friends too. The coffee taste horrible due to the coffee canister is never clean and they serve the same coffee grounds every morning and don't wash out the canister pot and that why it tastes so horrible and the snack she serves majority of the time has mold on them because they aren't being stored properly. The only employee that I have ever seen cleaning the coffee pot and making sure snacks are fresh out Ms. Janette. Candice allows dog poop all over the place with NO consequences to the owners and just doesn’t care how the property looks inside and out. The pool was green and nasty the entire time I lived there. The carpets were beyond nasty and not to mention homeless people would wait until she was gone to come sleep in in the staircase on the nasty ass carpet. The whole hotel was out of toilet paper because she didn't order none and guests were giving people Kleenex as an option to have in place of toilet paper. I also found out from listening to the guest that she has used her corporate card and allowed a guest in room 134 if i am not mistaken to purchase kid items and things she needed up to $300 in which she isn't supposed to do. People have said a lot of things that Candice does unprofessionally and that she does a lot of things that she is not supposed to do. Some of the guests have also talked about her committing fraud with FEMA. When she is not there all everyone does is sit and talk about the things she doesn't do and wonder why they haven’t found someone else to run the hotel because she is not a good fit. CANDICE IS HORRIBLE and all of her complaints need to be taken into consideration, and she needs to be dismissed from that position.

No wifi AT ALL. If you want to go to a business meeting smelling like weed after walking through the halls, this is the place for you! The microwave in my room was filthy, no utensils, plates, soap or paper towels one would expect from an extended stay hotel (they provide no services or basic amenities; the covid excuse is a sham). No security cameras in the parking lot. I feel sorry for the employees that are left holding the bag. Management is pathetic and could not care less. Do yourself a favor and stay somewhere else.

The front desk guy was rude. The hallways to room smell like animal waste. Bathroom was clean but no soap. Bed was uncomfortable, noisy, and I could feel the mattress coils. Pillows were flat and smelled like smoke (non smoking room). Clean kitchen but it had no pots, pans, dishes, utensils, or dish soap. No iron or ironing board. Exposed micro-closet with 4 hangers. Tiny kitchen tables with no chairs (staff confirmed we had to eat standing up as they provide no chairs in any room). No desk to work on, nothing to sit on. People staying here looked homeless: place felt like a shelter for homeless. Felt unsafe. Definitely not recommended.

I was told a certain rate per week.4 20 80% of everything in the motel did not work.The TV was broke.The oven did not work.. Eighty percent of the receptacles did not work... They said I was smoking in my room... Never smoked in the room... They charged me $700 $300.Saying I smoked in the room.... It's 85° outside.They have the pool shut down...

stayed at Prov RI location. The most filthy facility I have ever witnessed. Carpets were disgraceful, stains from one end of the hallway to the other, furniture in room was worn & ripped, I have several photos. No breakfast provided, exception was an empty Dunkin Donut box in lobby. Dead rat outside door of front entrance. Several questionable people roaming inside & outside building all hours of the night. we left after 2 days and went to another hotel because we felt disgusted by the filth of this facility and unsafe. This facility is not a hotel, it is a rooming house and Board of Health should be contacted.

I GOT ROBBED of all my belongings, and Extended Stay has NOT taken responsibility! I was at the start of relocating from California to Maryland. On June 15, 2024, my gf and I left the room in the morning, came back in the afternoon and all my things were GONE! I only had the clothes on my back and some toiletries that were left behind. As we reported it to the front desk the manager was called and it appeared that he was not bothered. He refused to talk to us and preferred to ping-pong messages between the front desk and us. Poor leadership by the manager Rajesh. I called 911. They came, filed a report, and checked for cameras which are not working. There was no indication of forced entry. Per the evidence of the initial investigation of the officer, she believed we were targeted and this was an inside job or someone who knows how to open hotel doors. It is quite alarming how much this was conducted in such a clean manner. The next day I had a performance outside of the country so I had to borrow shoes from my best friend and also had to do some last minute late night shopping for some clothes, so frustrating! My girlfriend visited the hotel again to speak with the manager in person. He claimed there was no record of the door being opened during those hours, which means what? Somehow my things all of a sudden vanished?! Let me add, we were not allowed to see the readings from the door reader that shows all the entries into the room, suspicious? My gf called corporate and they informed us a case was opened and within a day it was closed without us being contacted! SO unprofessional and so underhanded! How is this guest servicing?! This is the most frustrating part. My gf called the corporate office for the third time and demanded to speak with someone higher within ESA. That didn’t happen but the insurance company called. The adjuster that was in charge of investigating our case, Wendi Sweigert, informed us that “robberies are hard to prove.” It felt as though she was insinuating that we could’ve faked the whole thing. If you ask me, without executing a proper and thorough investigation, that’s a weak excuse to avoid responsibility. They claim that the most I can get for this situation is $300 under the “Innkeeper Law.” And I was told I need to produce receipts of lost items. I don’t know about you but I don’t have receipts of things purchased over the course of 8+ years. A detective also called seeking serial numbers of devices, yikes! I am a performer/singer, I produce and I create so I had most of my tools for my trade with me. The $300 is not enough to cover 4% of the things that I lost: A laptop, a drone, a Mevo webcam, 5 external hard drives, brand new clothes, important personal papers, unfinished works, my children’s memories, branded merch, shoes, EVERYTHING!!! And some of those things can’t be replaced with no amount of money, so very devastating! I am voicing my devastation. To be ignored and treated as though you are the perpetrator instead of the victim is hard. The mind games of “we’ll give you a call tomorrow” and no calls come. All actions on their part felt like tactics to get you tired. We’re not talking about a tiny situation, this was my whole life of products and memories and work that I can not replace. This is big and it happened under your roof ESA, respond now! All the unethical tactics are disgusting. Defend your business but make room for those who are really affected under your services. Since then, when I travel, I experience anxiety leaving the hotel thinking “what should I do with my things?” It has messed with my head! If you choose to stay at ESA this company will NOT be on your side if something goes wrong. My stay here resulted in a costly mistake. ESA, show that you care and take real responsibility! We are beyond the light hearted condolences. It’s not sincere anymore, you have our contacts, a police report, conversation records, calls and emails. Time to actually be for the guest.

What a fuc&!ng sh!thole