Express PassportReviews of expresspassport.com

Excellent all around....

Did everything they said they would do BEFORE they said they would do it.

Express Passport made getting my passport extremely easy with all of the details laid out for me and a checklist to follow so I could ensure prompt receipt. They sent me everything I needed and I was amazed how quickly I received my new passport. I was expecting it to come the week before my trip (which was 4 weeks out) and after I sent them my paperwork I got my new one within a week. No lines, no hassle. Very satisfied here!

I was exceptionally pleased with John Krebs and his continued communication with me right up to my receiving my passport. The trouble started when I didn't receive my birth certificate with my passport. I placed a call and was told it would take 1 to 2 months. So...I waited. I made all the appropriate calls and was constantly referred to Express Passport and the passport agency. Jacob, the self proclaimed owner literally told me he didn't care. He accused me of lying--that I had lost my own birth certificate but his company was responsible and I never had it returned. He yelled at me, he talked over me. He has no business running this company, let alone answering a phone. I am extremely dissatisfied with this portion of my experience with Express Passport.

Thank you super responsive, speedy and helpful

John Krebs my contact at Express Passport made the job of renewing my passport so easy that I would recommend him to everyone. He answered my questions in a timely manner and was easy so to work with.

My son needed to renew his passport for an unplanned trip and we needed it in less than 2 weeks. He was a minor when the previous one was issued so he needed to go to the County in person. They could not issue his passport in less than 3 weeks time even with a rush. I decided to try this service but was not confident they would be able to produce it in the short amount of time. My son's friend wanted to go with him so we ordered him a passport using this company as well. He got his back in 4 days and my son's was delivered on the 5th day! It is so nice to have this option when it seems hopeless! THANK YOU!

My dad had renewed his passport through this company in the beginning of June and he hadn't received an e-mail from them, even though it's been two months. We were starting to question the legitimacy, so I called the company for him since his English isn't that great and the guy I talked to on the phone was extremely rude and extremely unhelpful. He didn't give me a name, which I wish he did so I could be more specific. Honestly if I could give 0 or negative stars, I would. He sounded extremely annoyed when he picked up and I even heard him sigh a couple times. He had even cut me off when I was explaining why I was calling by asking for the last name and then after a few seconds, he said that the email was sent and in a rude and condescending tone, asked if we checked our junk email. At this point I'm already annoyed at him but I tried to be polite, because I thought he might just be having an off-day, so I just said he might have deleted it on accident, and he sighed. SIGHED. What kind of service is that?? Even if you're having a bad day, don't take it out on your customers. I asked him if he could re-send the email with the follow-up instructions but it seems that he didn't even listen to me because he cut me off, again, and then just said that the money will be refunded to his account...... And I repeated my request and yet, another sigh, and he rudely explained that he'll refund the money and re-charge the card, and then send the email.... What? I don't know why this company has such good reviews or maybe it's just my bad luck, but if anyone asks me where to renew their passport in the future, I am telling them to steer clear of ExpressPassport unless they want to be talked to like I was. Lets see if this company is even legitimate and if they'll even send us a passport. My dad is just in need of a renewed passport because he's going on a trip soon - otherwise I wouldn't have bothered. Edit: I called them again because I ultimately changed my mind about using their services and the guy that picked up said he had been standing behind the first guy and that he read my reviewed, then proceeded to argue with me and ask me, "Why would you give a 1 star review? What's wrong with you?" Lol. Professional.