ExpressableReviews of expressable.com

Insurance benefit check said I would be responsible for a copay, 5 visits later turns out my insurance would not accept the diagnosis code the provider billed for. I was not notified of this and now have to pay out of pocket for all my visits. Definitely misleading!. All the customer service reps had to say was it was an insurance issue and nothing they could do.

The therapist spent less than thirty minutes with my child. She could not get her to engage. After spending less than thirty minutes, the therapist start to ask if I thought she was autistic. Big rad flag for a child with a speech delay and without any real observation. Next, I was told the evaluation would be seventy dollars. Which I paid, and suddenly I get a deduction from my account for a $143. In addition to the seventy three dollars without notice. And they ran my insurance prior to the appointment. So had it been additional, it would have been great to get some sort of notice. I agree with the comment on the shady billing practices.

This site was recommended by a health care provider that I trust, so I decided to give it a try. Going through the intake process was frustrating, as I kept getting error messages when filling out the form. It finally accepted my credit card information, but wouldn’t allow me to submit my intake form, even though it was complete. I emailed their support team, but received no response acknowledging that I’d created a ticket. Now suspicious, I looked for a way to remove my credit card information. No dice. One more email to support late this evening, so I suppose I’ll have to wait until Monday to hear back. They have some explaining to do; it had better be good.

Our speech therapist was excellent. However, Expressable's billing practices are fraudulent. They will bill you without getting authorization from your insurance so that they can bill at a higher rate than what your insurance co-pay is. In other words, they will bill you at a self-pay rate. Avoid this company at all costs!