ExpressableReviews of expressable.com

We had a disappointing experience with Expressable, particularly regarding communication and billing transparency. At the beginning, we were told that the services were covered by our insurance. However, we later discovered that even after insurance coverage, we were being charged $60.53 per session. We were not clearly informed in advance that our out-of-pocket responsibility would be this high. Had we known the actual cost beforehand, we would have made a different decision about continuing services. For a healthcare service, families should be given a clear estimate of what they will actually owe after insurance before ongoing treatment begins. In our experience, this was not communicated well, and the repeated charges came as a surprise. Unfortunately, we also did not see meaningful benefit from the therapy during the time we worked with Expressable. Given the limited benefit, poor communication, and unexpectedly high out-of-pocket cost, we were very dissatisfied with our experience and would not recommend the service based on what we encountered.

So many issues - but in summary working with this company for over 2 years for service - The Speech therapist was great, however the company acts just like an overseas holdings co. would, you are just a $ to them, with no care of the interruption to service does to someone making progress. Not opposed to the $ they need to be compensated, however this industry comes with common care responsibilities when dealing with people and their lives. Services were abruptly stopped with no notice, or plan to continue the services seemlessly, they put us on a waiting list with no plan forward. They also screwed up billing, as ours was completely covered and they would cancel appointments last minute due to billing issue despite speaking to someone multiple times and they agreed that everything was fine and that the account was marked that it was an error on their side. Extreme dysfunction.

I have no complaints about the therapists on this app — they're great. My frustration is entirely with the platform itself and the developers who can't be bothered to fix basic, obvious problems. Take rescheduling. If you want to move an appointment to a different time on the same day, you can't. The app only lets you reschedule to a different day. To change the hour, you have to submit a support ticket and have your therapist do it manually. There's no reason for this. Or say you cancel a week of sessions because you're on vacation. The app immediately panics and starts flooding your inbox with emails begging you to reschedule. There's no way to filter these out, and no setting to receive only personal messages from your therapist. The platform ignores basic email consent practices that virtually every other publisher follows. Honestly, I hope Gmail and other providers eventually flag their domain as spam.

The therapist was great, but I'm now fighting with their billing department. They switched me to self pay without my consent, and submitted a bunch of claims to insurance that they should have gotten prior authorization for.

fraudulent billing practices