explodely.comReviews of explodely.com

Response from explodely.comMay 23, 2026

Hey, We want to clarify that Explodely and the Seller you purchased from are two separate entities. We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee. We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately. Team Explodely

Response from explodely.comMay 21, 2026

Hi Delores, We take concerns like this very seriously and would like to clarify a few important points. Our records show that separate purchases were made for digital products from one of our independent sellers (Z9 Profit). These transactions were completed directly on your device and successfully verified through secure authentication, which requires active confirmation by the cardholder. Please note that Explodely does not store or have access to customers’ credit card details, nor do we initiate any charges without user authorisation. All payments are processed securely through our payment partners, and access to purchased products is provided immediately after a successful transaction. As you requested a refund, we have already processed refunds for all your purchases in line with our 60-day money-back guarantee. The refunded amount should reflect in your account shortly, depending on your bank or payment provider. If you need any further assistance, please feel free to let us know—we’re here to help. Team Explodely

Response from explodely.comMay 20, 2026

Hey Chris, We’ve reviewed your ticket and can see that our Support team communicated with you in the utmost professional manner and did take the appropriate steps to ensure the seller addressed your request, which would have led to a refund of your purchase directly with them. We have already refunded your purchases on 15 May, 2026 in line with our 60-day money-back guarantee. For clarity, the seller and Explodely operates separately, but please be assured we always honour our and we’re here to help if you need anything else. Team Explodely

Response from explodely.comMay 20, 2026

Hi Ethan, Thank you for your feedback! We’re really glad to hear that your experience was fast, secure, and hassle-free. It’s great to know you received your download immediately and that everything was clear with no hidden fees—that’s exactly the experience we aim to provide. We truly appreciate your support, thanks again! Team Explodely

Response from explodely.comMay 19, 2026

Hey Gisela, Our Support team always takes appropriate steps to ensure the seller addresses your concerns, which lead to a refund of purchase directly with them. However, to help speed up the process we have escalated this internally. As a result, we’ve now processed refund for your orders. For clarity, the seller and Explodely operate as separately, but please be assured we always honour our 60-day money-back guarantee and we’re here to help if you need anything else. Team Explodely

Response from explodely.comMay 19, 2026

Hi there, We’re sorry to hear about your experience. We’d like to clarify that Explodely and the sellers operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to assist our buyers and ensure they are supported. To help us look into this for you, please share your order details with our support team at [email protected]. We’ll review your case on priority and do our best to assist you. Thank you. Team Explodely

Response from explodely.comMay 18, 2026

Hi there, We’d like to clarify that Explodely and the sellers operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to assist our buyers and ensure they are supported. To help us look into this for you, please share your order details with our support team at [email protected]. We’ll review your case on priority and do our best to assist you. Thank you. Team Explodely

Response from explodely.comMay 16, 2026

Hey Tommy, We’ve reviewed your ticket and can confirm that our support team took the appropriate steps to connect with the seller, and the seller has already responded with access to the product. If you would prefer a refund instead, please let us know by contacting our support team at [email protected], and we will process your refund promptly in line with our 60-day money-back guarantee. We’re here to help, just let us know how you’d like to proceed. Team Explodely