Had a wonderful experience with customer service. Asked for a refund of a product I ordered and they didn't hesitate to refund my money. Yes it will take a few days to get it but didn't have any problems with them getting my money refunded. Over all wonderful service.
Response from explodely.comJul 18, 2026
Hi Randy,
Thank you for sharing your experience.
We’re pleased to hear your refund request was handled smoothly and without any complications.
Refund timelines can vary slightly depending on the payment provider, so we appreciate your understanding there as well.
We’re glad the overall experience met your expectations.
Team Explodely
DO
Donny
Their active customer support team…
Their active customer support team intercepts refund requests early, keeping our vendor chargebacks incredibly low. Absolute lifesaver for our business model.
Response from explodely.comJul 17, 2026
Hi Donny,
Thank you for your feedback.
We’re glad to hear that our support processes have contributed positively to your operations and helped maintain low chargeback rates.
Ensuring timely intervention and effective handling of requests is a key priority for us.
Team Explodely
LB
Lundasiea B.
How They Lying To Get Your Attention…
How They Lying To Get Your Attention Then Wants You To Pay Them . After It Was Already Said No Out Of Pocket Payments.
Response from explodely.comJul 16, 2026
Hi Lundasiea,
Thank you for your feedback.
We want to clarify that Explodely and the Seller you purchased from are two separate entities.
We want to ensure that we are a legit company and take all complaints very seriously. We also honour our 60-day money-back guarantee.
We are not able to find your order using only your name. We want to support you and kindly ask you to send an email to [email protected] with your order details and we will refund your purchases immediately.
Team Explodely
FE
Femi
Thank you for processing my refund
Thank you for processing my refund, although I have yet to receive it in my account. I want to say thank you for your timely intervention regarding my request. I wish you the best in your business.
Response from explodely.comJul 16, 2026
Hi Femi,
Thank you for your feedback.
We’re glad your request was handled promptly and that the refund has been processed.
Please note that it may take a few business days for the amount to reflect in your account, depending on your payment provider.
We appreciate your kind words and wish you the very best as well.
Team Explodely
MP
Mark P.
This is bye far the worst company, that I have ever dealt with!
This company sucks, and they don’t issue refunds, and also when you call there customer service number for a refund, they leave you on hold for over 20 minutes, and then your call gets dropped from them! I highly recommend and advise you to never do business with this very shady company ever! And also they told me if I don’t erase this message, that I’m writing on trust pilot, that there not going to give back my refund!😡😡😡
Response from explodely.comAug 2, 2026
Hi Mark,
Thank you for sharing your concerns.
We’ve reviewed your case and can confirm that refunds are already processed in accordance with our 60-day money-back guarantee.
We’d like to clarify that Explodely and the sellers operate as separate entities. While we initially connect buyers with sellers to help resolve concerns directly, we always step in when needed to assist our buyers and ensure they are supported.
Team Explodely
DK
Donna K. A.
Elon Musk was looking for people to…
Elon Musk was looking for people to train Ai. I wanted in. I purchased the product.. but instead of going through it said that I had inseficient funds. The next day I went to the bank and asked for my statement of transactions from my bank. The statement says the transaction went through on 7/09/26, the day I bought the product. But trying to get explodely to give me the product?. They won't. They tell me to ask for a refund and I need the order number, which I don't have because it said I had insufficient funds and the purchase was not made. The bank paid them. I have proof. My bank statement!! I send them pics of the statement, and they close the ticket. Seems like it's the company that collects the money that is the scammer. I rTe explodely a minus 100.
Response from explodely.comAug 2, 2026
Hi Donna,
Thank you for sharing your concerns. Based on our records, we’re unable to locate a completed order associated with the details provided, which is why an order ID is typically required to trace and verify a transaction within our system.
In some cases, bank statements may show a pending or authorised charge that does not result in a completed transaction on our platform. If the payment was not successfully completed, the amount is usually automatically reversed by the bank.
That said, we’re happy to review this further. Please contact our support team again with any additional details available (such as date, amount, or email used at checkout), and we’ll assist you in verifying the transaction.
For clarity, Explodely operates as a payment platform, while the products are managed by independent sellers.
Team Explodely
NK
N.K
They were very prompt in providing my…
They were very prompt in providing my refund
Response from explodely.comJul 15, 2026
Hi there,
Thank you for your feedback.
We’re pleased to hear your request was handled promptly.
Team Explodely
SM
Susan M.
It is a great experience to be had
It is a great experience to be had. Although I’m on a very tight income I just couldn’t do it. It will make you money if you stick with it.
Response from explodely.comJul 15, 2026
Hey Susan,
Thank you for sharing your experience.
We understand that individual circumstances can vary, and we appreciate your honest perspective.
We’re glad to hear you found value in the experience and wish you all the best moving forward.
Team Explodely
