I could not figure out how to work on Açaí 47. Tried repeatedly to contact the company and they would not help me. They have a 30 day refund and I was well within this time frame . I contacted Explodely explained the situation and they handled it for me . A refund was issued. Thank you Explodely!
Response from explodely.comJul 26, 2026
Hi Debbie,
Thank you for sharing your experience.
While product support and usage are managed by the seller, we’re glad our team was able to step in and assist with your request and ensure the refund was processed accordingly.
We appreciate your feedback.
Team Explodely
FD
Finn D.
I purchased a plan from X33..
I purchased a plan from X33... and ended up at explodely.com, which was not what I was presented with, with a site using shopify (interestingly enough the video I watched before buying x33 said there would be NO SHOPIFY... so somewhere the wires got crossed up. So I asked for a refund. So far, 1 of 3 purchases have been refunded....
Response from explodely.comJul 26, 2026
Hi there,
Thank you for sharing your experience.
As a platform, the product flow and setup are managed by independent sellers, which can sometimes lead to differences.
Regarding your refunds, these are processed in line with our policies, and it’s good to see that progress has already been made on your requests. Any remaining items will be handled accordingly.
We appreciate your feedback.
Team Explodely
CB
Connie B.
Please read, Explodely SCAM
WARNING: DO NOT ENGAGE WITH THIS COMPANY!
I purchased $782 worth of what I believed would be a solution to the money withheld from my interactions with unknown companies. I paid extra for their assistance, as it seemed challenging for me. Within a few days, I had an accident that required surgery to reset a broken bone in my lower leg. Since I lack medical coverage, I needed my cash refunded to cover the expenses.
I requested a refund, as the company had a “60-day Money Back Guarantee.” However, I received an offer for more training and assistance in using their service. Clearly, they hadn’t read my request; they simply sent me an automated response.
I tried again, and they explained that they were merely a collection center for various companies. They provided me with a lengthy list of links so that I could directly contact and collect from these companies. I felt that should be their responsibility, but due to the urgency of my situation, I complied with their absurd response.
I wrote a review detailing the situation, but they offered my refund if I deleted it. Naively, I removed the review without any results. I started again, explaining the situation and requesting my refund. I still can’t believe their response. They offered to trade me for products they claim are more expensive.
WHAT ON EARTH? How in the world do they think this will help me with my urgent need for surgery? This has to be the most incompetent scammers or thieves I’ve ever encountered.
I’m turning this matter over to my State’s Attorney General’s Department, my financial institutions’ fraud department, an attorney from JustAsk, and posting it here.
PLEASE SAVE YOUR MONEY AND READ REVIEWS! I wish I had done so. I would have likely had my surgery by now. GOOD LUCK AND BE CAREFUL!
Response from explodely.comJul 31, 2026
Hi Connie,
We’ve reviewed your case and can confirm that your purchases have already been refunded in line with our 60-day money-back guarantee.
If any specific order remains unaccounted for, we request that you share the relevant order details with our support team at [email protected] so it can be reviewed and resolved promptly.
For clarity, Explodely operates as a payment platform, while the products and services are provided by independent sellers. That said, we ensure our refund policies are upheld where applicable.
We remain available should you need any further assistance.
Team Explodely
CS
Cathy S.
I was extremely pleased with the care…
I was extremely pleased with the care taken to listen to my problem and then finding a way to help me resolve it. She was knowledgeable and very gracious when speaking with me. I understood what she was telling me and what steps she was taking. Thank You for helping me.
Response from explodely.comJul 26, 2026
Hi Cathy,
Thank you for sharing your experience.
We’re pleased to hear your concern was handled with care and that the support provided was clear, knowledgeable, and effective.
Ensuring our customers feel heard and supported throughout the process is a key priority, so it’s great to know this was reflected in your interaction.
We appreciate your feedback.
Team Explodely
JH
Jim H.
I paid $66.97 for what turned out to be…
I paid $66.97 for what turned out to be a scam and received nothing in return. I need assistance in getting my money refunded or receiving the compensation that was advertised. I realize that I made a mistake, and I'm hoping you can help me in any way.
Jiim Helfenbein 808-990-3681
Response from explodely.comJul 31, 2026
Hi Jim,
We’ve reviewed your case and can confirm that your purchases have already been refunded in line with our 60-day money-back guarantee.
As a platform, sellers operate independently, but we ensure that buyer protection policies are upheld where applicable.
If you need any further assistance, feel free to reach out.
Team Explodely
DV
Don V.
They were dedicated to helping me with…
They were dedicated to helping me with getting my refund
Response from explodely.comJul 22, 2026
Hi Don,
Thank you for your feedback.
We’re pleased to hear our team was dedicated to assisting you and ensuring your request was resolved.
Team Explodely
CU
customer
The company is very professional..I…
The company is very professional..I appreciate the fact my email was read and answered. My request was handled for a refund in in awesome manner..
Response from explodely.comJul 22, 2026
Hi there,
Thank you for your feedback.
We’re pleased to hear your request was handled professionally and that communication was clear and responsive throughout.
We appreciate your support.
Team Explodely
TR
Thomas R.
I had an issue about a refund
I had an issue about a refund from a source that I didn't need these guys got my refund back an I really didn't have to do nothing it was fast an so easy took all the the aggervation out of it they did a great an wonderful job an I can't thank them enough
Response from explodely.comJul 18, 2026
Hi Thomas,
Thank you for sharing your experience.
We’re pleased to hear the process was handled smoothly and that our team was able to assist you efficiently in resolving your request.
Making the process straightforward and hassle-free is a key priority for us, so it’s great to know that reflected in your experience.
Team Explodely