ExpediaReviews of expedia.us

I booked a hotel with Expedia and I guess somewhere in all the reloading of pages… the date of my stay ended up being wrong. It was a non-refundable booking and although I began immediately to attempt to change it (via a bot) no luck and no followup…so I just took another run at it and was successful, but it was HELL. You have to use backdoor searches to get a phone number so you can talk to someone and live in technology purgatory for a close to an hour, more if you total all the time you’ve spent. Expedia, like so many others, only care about money and could give a rip about their customers. Say NO to Expedia!

I booked a hotel room via Booking.com, and then chose Expedia due to a supposedly good deal. Long story short, I am still waiting for a refund for one of the nights I'd paid for. The Manager of The Grand Central Station Serviced Apartments in Auckland, NZ where I was staying promised me the refund (3 intruders had gotten into a supposedly secure hotel and were calling out, trying to get into my room which kept me awake all night). Expedia claim the refund was processed on May 12th. It hasn't appeared in my PayPal account or my bank account, and it's now May 31st! Absolutely unprofessional company who clearly scam people. Never ever booking anything with Expedia (or the Grand Central Serviced Apartments) again. Neither treats you with respect nor cares. They both just want our money only. Has been an incredibly frustrating, disappointing and upsetting experience.

On hold for over an hour, two phones going at once trying to get hold of someone, missed my cutoff time for cancellation because of this. BULL and still on hold

The process has been deeply frustrating. I am booking four rooms, have been an Expedia customer for ten years. I am unable to get confirmation numbers or see all four rooms on Trip itinerary. Can't speak to anyone Chatbot is in left field with useless info.

Horrible! I asked for a call back as there was an hour wait. No Call. So I called again... after 20 mins got a person... I was 1.5 hours with an Expedia Rep (Not in US)- whose computer crashed 4 times... then I was on hold as she went back and forth with a supervisor... all to NO avail! I pray this trip goes smoother than trying to deal with Expedia!

I would give a 0 if the option was available. They not only misinformed us regarding the booking they took over 2 hours on the phone to figure out they made a mistake and could not fix it. I will NEVER book with them again.

I booked some flights a few hours ago and found out that I'll have to pay $300 each way for my family of 4 to bring standard carry-on bags. After several tries I was finally able to chat with an actual person at Expedia instead of bot but the agent would not help me resolve the problem. Expedia must know that they are selling tickets on the coattails of unscrupulous airline pricing tricks. Next time if I use Expedia to research flight times, I'll cut them out and purchase direct from the airlines. Just know that some airlines that show up on Expedia (like Frontier) are also dishonest and should be avoided for the same reasons.

I tried this morning on two occasions to get help with an Expedia agent who said that his name was Peter Scott, with an Indian Accent. He was very rude and obnoxious, and hung up the phone on me twice. I am Expedia Platinum member for about twenty years. I think i will cut ties with Expedia after this trip. This wrong!! how can an agent there to assist be so rude; including asking me if i had a Stammering problem.