ExpediaReviews of expedia.us

We booked a package trip to Hawaii in July for October. We bought travel insurance through Expedia which they contract to AIG. We had to cancel the trip due to an unplanned surgery and lengthy recovery. After contacting Expedia, the airline and the hotel we were refused refunds. Expedia told us to file a claim with AIG. We have been denied any refunds through them twice.. I will never use Expedia again!!!!

No point make your reservation from Expedia They said fully refund but it’s lie!!!!! They only pay back fully refund 15days after you made reservation. 3weeks ago I made reservations but I cancelled yesterday and They took my insurance fee $300 !!! Really!?! They said it’s company policy even fully refundable but they don’t return my insurance fee after 15days… You should understand how Expedia made money from us is kind of scary

Worst experience with Expedia, they are cheaters. I will never trust Expedia or book my next airline with this untrustworthy airlines ever. They are a money making business who cheat and steal money by making incorrect reservations and charge a lot of money later, it’s just silly. I will definitely let BBB know saying that they cheat with airline prices and I will inform the airlines too about their unreliability. Customer service agents at Expedia are the WORST not sure if they are real humans!

Customer service is excruciatingly poor. I spent HOURS of my time trying to get a refund for a service Expedia did not provide, AND nearly $100 on international toll calls in the process! The hotel had no record of the booking via Expedia.com when we arrived, despite Expedia sending me email confirmation and taking my money 2 months prior. We had to pay again at check out as we (and the hotel) did not hear back from Expedia during our 3 night stay. I provided a receipt to show I had paid again, and after Expedia repeatedly said they were unable to reach the hotel after ‘multiple tries’ I also contacted the hotel myself and had them send an email to Expedia to confirm there was no booking in the system and that I was owed a refund. From there it was over a month, with emails every couple of days, going around in circles and getting a similar completely useless response from Expedia, which also indicated they had not even acknowledged the email from the hotel to confirm! Ignored any actual questions in my email. I repeatedly asked them to call me to discuss this as I was getting nowhere, they said they could not get through on my number (strange considering I never have issues receiving international calls, and provided it in international format), I eventually phoned their US number and finally managed to get them to agree to a refund after 45 min on the phone - DO NOT book through this company, if you value your time and mental health. Expedia - do the right thing and pay my international toll charges incurred as a result of your terrible customer service!

Expedia is absolutely impossible. There is no human interaction, their "interactive chat" is nothing more the a set of FAQs in an endless loop, and they seem to hold the companies they represent hostage. I will no longer use them for any party of my travel itinerary.

Avoid Expedia at all costs - Ruined my trip and left me stranded! I'm writing this review as a warning to others after my disastrous experience with Expedia. I've used them for all my travel bookings in the past, but my latest experience was a nightmare. Expedia's mistake left me stranded at Heathrow Airport, missing my flight and causing me immense stress. The issue began when Expedia ticketed me incorrectly, providing a false record locator. As a result, I couldn't obtain a boarding pass from Delta, and their customer support was unable to resolve the issue. To make matters worse, Expedia's customer service was unhelpful and unresponsive, refusing to reimburse me for my missed flight or assist in finding a new flight back home. The level of incompetence and lack of customer care is appalling. I've lost all trust in Expedia and will never use them again. If you value your time and money, stay far away from Expedia. Rating: 1/5 stars (and that's being generous)

Absolutely one of the worst customer service experiences I’ve ever had. Trying to update your profile is impossible. My profile still has a very old email address that I thought had been removed but is still there. The customer service can’t or won’t update to the newer email. Not to mention they took away all my loyalty points! Don’t use these people- Run with your feet.

Same here!!!! IF I COULD GIVE 0 STARS I WOULD!! Horrible company. How is it that they could be non-refundable they should be able to honor the 24 hour or 48 hour. Had emergency with my mother and They wouldn’t even consider giving me a portion of my refund back just out of Goodwill and compassion. F#%€¥ THIEVES. Never!!! Horrible customer service and policy… you get the run around on the phone. Endless BS!! PLEASE DONT BOOK WITH EXPEDIA.