Somah S.
Dont respond to any queries, emails or messages or answer phones
Really disappointed this year with the service. Been trying to get a hold of someone at the company for almost a month now to check on the status of my prior tax returns and if they have been filed. No one answers their phone and all emails i sent go unresponded. Not sure if they are even in business any more.
Response from Expat Tax Professionals LLCApr 29, 2020
We are very much in business and we are sorry, but have no record of you trying to reach out and contact us either by phone or email. We value our client relationships and make it a top priority to get back to clients in a timely manner when they reach out. Regarding your specific question, we delivered your Streamlined submission package a few months ago with clear written instructions that they need to be signed by you and sent to the IRS. A mailing address was enclosed with the instructions, so assuming that you’ve followed the instructions and mailed in the returns, then the returns have been filed. The FBAR component of the submission was e-filed, and accepted, and the acknowledgement of such was uploaded to your client area on our portal.