Danielle R.
Go somewhere else.... horrible customer service
Terrible customer service first of all. The lady I spoke with was extremely rude and made me feel like an idiot. I ordered what they had listed as a box of 10 wound care supplies. It was even listed on my invoice as bx/10 (box of 10) they sent me 1 sheet. When I called the lady said no its for 1. Then if it was for 1 it should say 1/each not bx/10. So I asked for a refund because the only reason I ordered was to get a box of 10. I wouldn't pay that amount for 1 sheet. She said well your not getting your shipping back. The shipping was more than the actual product. Anyways they don't ship what they advertise then make you feel like your stupid. Go somewhere else.
Response from Express Medical SupplyNov 14, 2016
Danielle Russell, We are very sorry that there was confusion and we certainly are sorry for your perception of poor customer service. We do sell the Aquacel wound care product by the Box of 10 dressings for $92.95 and, as a courtesy to our customers, we also offer this product by the each dressing as well for $9.95. These are very specialized medical wound dressings and they are high cost. The high cost is the main reason we have decided to offer single dressings as well as boxes of 10. I have copied the information we received from your order on the internet below: SKU: Product Quantity Unit Price Ext. Price Discount Your Price CON420674EACH Review Product ConvaTec AQUACEL Extra - Hydrofiber Wound Dressing (w/out silver) 4" x 5" - Each HCPC Code: A6196 1 $11.00 $11.00 $1.55 $9.45 It appears that we did ship what you ordered. If you have not opened the dressing and wish to return for a full refund simply mail it back to us with the invoice and place confirmation # MSR101 on the outside of the envelope. Express Medical Supply Customer Service 218 Seebold Spur Fenton MO 63026 1-800-633-2139