Sammie
The quality of the product
The quality of the product is great and the shipping was fast. I have ordered several times from them and alway the same great response.
Express Medical Supply is a family-run medical supply store that has been in business since 1994. We take pride in serving high quality discount medical supplies to both individuals at home and health care professionals across the United States. Our central location in St. Louis, Missouri allows us to quickly ship a wide variety of medical supplies directly to your home or office. So whether you need ostomy supplies or adult diapers, you can trust Express Medical Supply to deliver quality medical products quickly.EXPRESS MEDICAL SUPPLY, INC - THE BEST IN SERVICE, QUALITY & VALUE
Express Medical Supply (exmed.net) has 8,885 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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8,885 approved reviews, newest moderated first
Sammie
The quality of the product is great and the shipping was fast. I have ordered several times from them and alway the same great response.
Juliette W.
I previously purchased my ostomy supplies from this site for over 15 year. However, I never needed the assistance of customer service with product selection because I knew what products I routinely purchased and had them saved in my favorites. If looking for something new, I simple did a search. However, recently I had revision surgery and needed assistance with locating new products. I spoke to a customer service representative on 2 separate occasions. Each time it was a horrible experience. The person I spoke with not only didn't seem familiar with ostomy products but they lacked patience and were rather short and rude. Thus, I decided to purchase the needed products from a different vendor. Apparently, ordering from this company is only wise if you don't need any help with product selection.
Response from Express Medical SupplyMay 5, 2017
Juliette We are embarrassed and are very apologetic regarding your poor experience and recollection of interaction with our customer service staff. I assure you that this is not representative of our typical customer interactions. If you remember the name or other detail about who you spoke with or on what day, this interaction occurred, it will help in sorting through the details. Please do let us know if you recall any additional information. Send to [email protected]. We at Express Medical Supply are not trained clinicians in wound and ostomy care but we do all have a solid base of knowledge regarding the use, application and optional alternative ostomy product selections that can help meet unique individual needs. Customer Service Express Medical Supply www.exmed.net 800-633-2139
Gloria V.
I was very pleased with the product, even thou it wasn't exactly what I ordered. But, I would order it again, fit my need!thanks
Louanna W.
Easy to order. Easy to pay. Merchandise arrived quickly. Very easy.
Danny B.
Good shopping experience. Item was reasonably priced and received as promised.
cdh
Reliable and very fast shipping
E P.
The item I wanted was a good price and it happened to come very quickly using regular shipping. Very pleased.
Ed C.
This rating is not for Express Medical Supply in general, from which I've received great service in the past, but for the timing of the sent email to give my opinion. I'm backordered for over a week and I receive the email. I don't have my order. How about waiting until after you send my order before asking me to rate it?