Executive Villas FloridaReviews of executivevillasflorida.com

My family and I stayed in the Solterra resorts, rented thru exec villas. Once we arrived 4 days before Christmas, things were okay. A few things were not done. We paid for a four burner grill which we didn’t get until monday, our pool was not heated. By day three in the house no HOT WATER!!! Apparently the water bill had not been paid so the meter was taken off the house while several people were bathing! Not once did someone knock on the door. The house was clearly occupied. The house had been booked since October, so there was no excuse for that happening. Exec villas was contacted and stated they were sending someone out, it was a high priority! That was around 10 am.....8p.m still not hot water. We called again a maintenance guy shows up an hour later stated that he can’t mess with anything because its gas and we would have to wait until the next day, but could unclogg a tub?? In the meantime no hot water and 15+ people in the house. The next day we were put into another house down the street. Such an inconvenience. To top that none of the mattresses in the second house had protectors on them!!! By this point we were ready to go home. This company dropped the ball in the customer service and communication department. Next time we will use another company to rent from bc they are horrible!!

Absolutely the worst company out there. I very rarely put bad reviews up but when a company doesnt respond and has managers that are nasty I need to warn others. From before we even showed up we realized something was off. The property manager was nasty going as far to accuse us of potentially destroying a kitchen appliance bc of our kosher diet. We paid for the pool to be heated. It was not heated. When we spoke to the company they just kept saying someone will come. It took me contacting VRBO directly to get in touch and get this fixed. And even then it wasnt heated. The person who came to fix the heat told me verbatim that he has heard many complaints about this Management company. When calling the The office and asked for a manager we were told manager cant talk to you today bc they are interviewing more employees. Thats great but they knew we were having issuesthat were not being resolved customer service is much more important then hirung people list goes on but lack of communication and lack of decensy is appalling. Be very careful if your looking to hire this company. And if you are using them currently i would highly recommend moving your property elsewhere Dont get me wring the house was nice. But it would be just as nice with another management company

1450 Moon Valley Drive - list others, pictures look nice but it has problems, including bed bugs that the management company didn't want to do anything about. Wi-Fi didn't work, there was water damage do the roof outside and they left us with a beeping alarm for days and lied about coming out to fix it. They fixed the materialistic things like broken coffee pot, broken toaster etc but the major things they just weren't interested in and stopped responding to me about them. Worst management company ever, don't waste your time or money.

November 2019 We signed up for a home for our large family one year early to lock in a good house at good rates. All went well until after our last payment. We received directions and key code, set to go! Then we received an email one month prior "Reservation Cancelled" No explanation (very personable of them) Of course I thought it was a mistake!! We had 21people who had flights scheduled! I immediately called, and was told the owners wanted it. I begged for them to help me get another house, "no sorry, it's too close to Christmas, no homes available, click. So for the next three days I frantically tried all venues to secure housing, finally did, but $3000 more for similar housing. NEVER AGAIN will I use a business who makes NO EFFORT to help in any way.

If I could give our rental and this management zero stars, I would. We rented a townhouse in solara resort that seemed like a good price for the property. Not real clean upon arrival but tried to overlook. We paid extra for pool heat. We arrived to a 70 degree pool with no heat and water an inch below the skimmer. Within 12 hours we discovered the place was infested with ants. On counters, carpet, bathrooms and even in upstairs bedrooms. Called maintenance regarding both matters. Said the pool thing happens alot. They would make sure pool heater and filter were functioning properly after we added more water to the pool. He said someone could come and spray for ants inside and out. I said we have 3 toddlers and don't want fresh toxic spray in the house and they should try and kill the nest before we arrive. We would buy something more natural. Noone could blow dry hair or shave with a mirror as all bathroom wall outlets didn't work. An upstairs shower didn't drain properly so you couldn't take back to back showers. After management claimed to have fixed the pool heater issue, it was still 70 degrees the next morning. We paid an additional $25 a day for pool heat that I asked to be credited since we never were able to have the kids in the pool. I will now be disputing charges to my credit card since management refuses to address this issue. I would not recommend executive villas at all. Horrible hold times when you call them and no or little response to concerns. Btw.... property address was 1533 carey palm circle... looks great in photos, but beware...

Today I received an email stating that the trip that I had paid in full back in February was cancelled due to the owner no longer wanting to do short term rentals. My trip is in 2 MONTHS and all of the properties in the surrounding areas are either booked or DOUBLE the price we have paid. They allege that they have looked for another property to accommodate but they were unable to find anything so they have issued us a refund for their portion and we had to contact HomeAway for the remainder of the balance. While we fully understand that the owner can make decisions about their property, this company should do everything in their power to protect their customers from this type of behavior. We have made travel arrangements from different states to come to Florida and now we have to try and come up with additional money so that we can have a place to stay for Christmas.

This company is a SCAM! They do not answer phone calls or e-mails once they collect your money! My family had to cancel our Orlando vacation 9/1/19-9/8/19 due to category 4 Hurricane Dorian and this company would not respond to offer any resolution concerning our trip. The only time they answered is when we pressed 3 for an emergency and even then the company used profanity when talking to my wife! They transfer you to a line that disconnects you! The Orlando airport is being closed due to the incoming Hurricane and this company offered NOTHING even though they manage hundreds of properties! All of the other companies (airline, Car rental, and Disney) involved in our travel plans offered full refunds or credits to travel at a later date! BEWARE OF THIS COMPANY!!!

Please DO NOT rent with this company!! They sent me a reservation cancellation without any explanation. When I was finally able to speak with a reservation agent, I was told that the property I was renting had been sold and that someone should have contacted me with an explanation about the cancellation. I DID NOT receive a call from anyone with Executive Villas Florida. When I asked if there were any suggestions for other properties and the agent said for me to try Homeway or VRBO. I was completely shocked since neither of these companies are affiliated with Executive Villas Florida. Please DO NOT rent with this company!!