ExecuCarReviews of execucar.com

I booked a car to take me and my family from our hotel in Manhattan to JFK. Pick up was 5.35am. They phoned me the day before to confirm everything was in order. On the day we were travelling the driver never turned up. No phone calls or messages about being late, nothing. We were left standing in the street. I finally got through to a dispatcher who said they would put me through to a driver but instead they hung up. In the end we have to try and find a taxi otherwise we would have missed our flight. They said they would give me a refund but never did. DO NOT USE THIS COMPANY !!

What is the point of calling ahead of time to confirm arrangements for your next days travel pick you are told everything is fine. But at 4am in another country your phone dings from an email saying rate your driver… WHAT! So I called and dispatch will give the line there’s nothing we can do we just schedule, so I call the local office in kc and she says you have to talk to dispatch…. ANGRY IS AN UNDERSTATEMENT RIGHT NOW!!!! SO NOW WE WILL HAVE NO RIDE AND THEY GOT PAID PLUS A $50 TIP!!!! DO NOT USE THIS COMPANY KANSAS CITY!!!

I paid for a meet and greet at the baggage claim. No driver to be found. He was 45 minutes late. We were picked up outside. Called the dispatcher and he said it was due to traffic. Really? Traffic in NYC? The driver said it wasn’t traffic. It was because the original driver canceled. This is the by far the worst car service I have experienced. I paid for a service that I did not receive. Very frustrating to say the least.

No warning - no car showed. I was lucky to be able to quickly change plans and drive to the Airport. Once there and checked in it was impossible to get an answer. DO NOT USE THIS COMPANY.

Never ever trust this company or Super Shuttle Tampa. They left my family including 3 kids stranded at Tampa airport on January 2nd. When I called to find out where our driver was, customer service told me they no longer offer car service in Tampa and my reservation was cancelled. Since when?! They are still advertising on Google and I never received the cancellation email they claim to have sent on New Year's Eve. Because sending an email on a holiday with no follow up is a great way to run a business. These people are a scam. Do not give them any sort of payment information.

We booked our car 2 weeks out, before our trip. Got picked up to go to the airport, but then when we got back we were told our car was CANCELLED! Cancelled. On Christmas Eve. At Los Angeles Airport. The lady who initially answered was rude, didn’t seem to give a sh%# at all. Told me “you canceled it”. I did NOT cancel my ride that would take me to my house an hour and a half-3 hours away, depending on traffic. I will admit I called her a Profanity, I am so unbelievably mad. It wasn’t right of me To do that, but this company left two people stranded at LAX with ZERO notice on Christmas Eve. I called back immediately, the lady hung up on my husband and said she didn’t “appreciate being cursed at.” Kept calling. Call was hung up on twice before I finally was sent to the overall reservation department. This woman was much friendlier. She Ended up telling the EXECUCAR CANCELLED OUR CAR BECAUSE THEY DIDN’T HAVE ENOUGH CARS YESTERDAY! YESTERDAY! I did NOT get any sort of notification about this cancelation! NOTHING! Thank God for Uber.

I booked 2 months in advance, When I found out plane delayed I called them to notify. They told me not to worry. The driver checked the flight. When we landed at lax no driver. Called I was on hold for 20 minutes. Dispatcher asked my name put me on hold another 10 minutes. Then gentleman said our plane was ontime driver took another lift. He was wrong knew it. Here are 2 70 year old ladies at lax 8:00 pm. no umber or lift app. Which is needed for a ride. Did they care NO. I wished I would of looked at reviews Im out 90 Dollars. They will not contact me about refund.

I have been using Exeucar ln the Tampa Bay area for about 5 years. Always on time, or a little early. Drivers always pleasant, and helpful. Strongly recommend.