ExecuCarReviews of execucar.com

The driver was late, did not do a meet and greet with me like I had originally paid for and did not even really drop me off at my destination just drop me off across the street because he “didn’t want to block the street”. Just an awful experience that I paid over $150 for so definitely would not recommend. The customer service was nice and seemed to care about me actually getting picked up, but it’s not enough for me to ever trust or use this service again. It’s not even any kind of professional driver. It’s just some guy they get off the street.

It really pains me to feel (100%) compelled to leave this review, but my husband, and his company, used to use Execucar right up through a few years ago and we, too, personally used them. My God has this company ever gone straight to H in a handbasket. The reason that I will not mention our driver's name from last (last!) prior trip, is because he went out on a limb for us by parking in an area where he could've gotten a ticket. Why did he feel compelled to do this?? Because he could not understand plain and simple instructions (due to an inability to understand English, apparently) that my husband gave him about "where" he should meet us at LAX. He was about 15 minutes late and there we were...the two us standing by the luggage claim with too much luggage for two people and only one cart to handle. We needed him...but we do appreciate the (desperate) risk that he took to get to us....by risking getting a ticket. THIS, however, is the problem: I told my husband that I "pray" that we don't get a driver (Morteza K.) that we got during our prior vacation before the one that we just got back from at the end of this past week. My husband said, "Don't worry, chances are that we won't". Well, well...we were standing at the curbside at LAX waiting for the driver and my husband said, "Oh, nooo. You won't believe this...it's Mr. Cologne again." (Prior trip: He had so much cologne on that I put on a mask and was trying to keep my nose out the window and had told my husband that I was feeling nauseated and a bit dizzy during our last trip with Morteza K.) I said, "Oh, my God, no. You're sitting behind Morteza this time." As he pulled up in his vehicle, I started walking toward his vehicle as he was getting out of it. He walked around the back of it and with the SAME dead expression on his face that he had prior to getting out of the vehicle, he just glared and looked straight at me...No "Hello", No "How are you?", "Did you have a nice trip?", No "Good evening". Nothing! (very, very creepy). Additionally, when a slight breeze blew, as he was about 8 or 9 feet away from me and my husband, we could smell the absolute "bellowing" of his (terrible) cologne. When we got in the car, we immediately rolled down the windows -- the cologne scent was inconceivable, offensive, and nauseating. He barely understood any English that my husband was telling him. Instead of Morteza just taking my husband's word that he would let him (Morteza) know about an alternate route that he should take VERY CLOSE to our house (because the one guiding Morteza on his GPS was closed), Morteza whips out his phone on a curvy road, pitch black dark road with "some" street lights on it, and readjusts his GPS on his phone. Thank goodness that we did not swerve into the few cars that did pass us on this road late at night. Either he did NOT understand what my husband said to him that HE would give him a few instructions as we got closer to our house OR the driver couldn't be bothered by getting "any" instructions from a customer and arrogance overtook him. This company USED TO be so good for a good number of years...but about this past year or so...WHAT THE 'H' HAPPENED? Are you a male with a pulse?? Execucar will hire you as one of their drivers. NEVER again will use this company. Never.

I used this company to book a ride to and from the airport for spring break for my kids and I. It was a week-long trip, we had a lot of luggage, and our flights were both either very early in the AM or late at night, so I didn't want to worry about trying to find an Uber. Big mistake. The ride TO the airport was fine. But our ride home from the airport (at midnight) got cancelled DURING OUR FLIGHT HOME. Even though the company texted me the day before to confirm that our ride was all arranged, I landed to find an email from them saying that our ride was cancelled. My kids and I were stranded at the airport at midnight with all our luggage, after a very long day of traveling. I will never use this company again. Avoid them at all costs. Here's the email I got from them: Hello Ms. Chaney, We are reaching out to you to notify you that we have been unable to secure a vehicle to pick you up this evening at Bush Intercontinental Airport. We apologize for the inconvenience and understand that you are arriving soon. Please check in with the Information Desk at the airport for the transportation options available to get you to your destination. We will, of course, process a refund immediately. Regards, Michael McCormick Transportation, LLC dba SuperShuttle Express/ExecuCar P.O. Box 5512 Scottsdale, AZ 85261

Like others I failed to check reviews in advance as I needed a ride from the airport.. should have just used ride share. Paid extra for a more expensive service than what was provided - my confirmation made it seem something equivalent to an Escalade would be my transport but instead it was just the bog standard zTrip minivan. The guy didn't even get the same instructions as me and was unaware of where he was supposed to be picking me up. Was forced to pay 18% gratuity at the more expensive rate than a standard zTrip van. Literal scam / bait & switch.

Shame on me for not checking reviews before booking through execucar. They do not vett their drivers. Horrible service, driver 1 hour late, lectured us, and when challenged via my paperwork in my hand, threatened to drop us off in the middle of the road. Always check reviews before hiring. Will not ever use them again!

Wish I had read reviews ahead of time but we were traveling very last minute. Do not use ExecuCar by Super Shuttle Express. They canceled with no explanation hours before our flight landed. We had to scramble to find alternative transportation. Very unprofessional. They had 5 days to honor the reservation. We receive an email from Josh Haynes telling us to seek other means of transportation.

I booked a car to take me and my family from our hotel in Manhattan to JFK. Pick up was 5.35am. They phoned me the day before to confirm everything was in order. On the day we were travelling the driver never turned up. No phone calls or messages about being late, nothing. We were left standing in the street. I finally got through to a dispatcher who said they would put me through to a driver but instead they hung up. In the end we have to try and find a taxi otherwise we would have missed our flight. They said they would give me a refund but never did. DO NOT USE THIS COMPANY !!

What is the point of calling ahead of time to confirm arrangements for your next days travel pick you are told everything is fine. But at 4am in another country your phone dings from an email saying rate your driver… WHAT! So I called and dispatch will give the line there’s nothing we can do we just schedule, so I call the local office in kc and she says you have to talk to dispatch…. ANGRY IS AN UNDERSTATEMENT RIGHT NOW!!!! SO NOW WE WILL HAVE NO RIDE AND THEY GOT PAID PLUS A $50 TIP!!!! DO NOT USE THIS COMPANY KANSAS CITY!!!