Exact Data Reviews | Read Customer Reviews of exactdata.com

Exact Data Reviews | Read Customer Reviews of exactdata.com

Exact Data reviews

241 approved reviews, newest moderated first

SUZIE H.
Sep 16, 2024
Kristen Buck made it great!
Kristen Buck made it great! Thank you, Kristen for your professionalism and help in it all!
Response from Exact DataSep 18, 2024
Hi Suzie, Thank you for taking the time to leave a review. We are thrilled that Kristen provided such great help and professionalism during your experience with Exact Data. Our team is always dedicated to providing excellent customer service and we will definitely pass along your kind words to her. Thank you again for choosing Exact Data!
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Craig
Sep 13, 2024
Tani Ochs
Tani Ochs, my rep, is wonderful and so very knowledgeable. She does a fantastic job. On the other hand, I can't say the back end people that do the append are the same. The files were sent with no layout, so they need to be talked to. THose need to come with the files to me.
Response from Exact DataSep 18, 2024
Hi Craig, Thank you for your kind words about Tani - we will be sure to pass along your feedback to her. We apologize for the inconvenience with the files and will definitely make sure our back end team is aware of this issue. Our priority is always delivering top-notch service and products to our customers, so please don't hesitate to reach out if there are any other concerns. Thank you for choosing Exact Data!
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Steve R.
Aug 29, 2024
Heather was awesome!
Heather was awesome in answering my many questions and working with the unusual parameters we had!
Response from Exact DataAug 29, 2024
Thank you for your review, Steve! Our team at Exact Data is dedicated to providing exceptional customer service and we are glad that Heather was able to assist you with your specific needs. We appreciate your business and look forward to continuing to exceed your expectations in the future.
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Brian
Aug 26, 2024
Effective, effiicient, and responsive
Everyone is always, extremely responsive and efficient
Response from Exact DataAug 27, 2024
Hello Brian, Thank you for your kind words and positive feedback about Exact Data. Our team takes pride in providing efficient and responsive service to all our customers. We value your time and appreciate that you have taken the time to share your experience with us. Your satisfaction is our top priority, so please do not hesitate to reach out if there is anything else we can assist you with. Thanks again for choosing Exact Data!
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Alan P.
Aug 9, 2024
Excellent service
Accommodating, on time, high attention to detail, great clarification.
Response from Exact DataAug 12, 2024
Thank you for your kind words, Alan. It's always a pleasure to work with accommodating and detail-oriented clients like yourself. We take great pride in providing excellent service and delivering on time, so we are thrilled to know that we met your expectations. Let us know if there is anything else we can assist you with in the future. Thanks again for choosing Exact Data!
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PLW Candles Praise Love W.
Aug 7, 2024
He earned this 1 star!
Spoke to a Guy named Tom and he had the worst attitude ever. I simply tried to get information on how I would be able to use sms leads without an opt-in. It seems to me that it make no sense at all to sell sms leads if opt-ins are not transferable. Wow! I am amazed at how argumentative and rude he was to someone willing to purchase leads from this company. He sounded so very disgruntled and miserable with answering honest simple questions. So let me get this right? You tell potential customers to call your "experts" with questions and when we do, you get upset with them when they call to ask questions. HAHAHA Great business model!
Response from Exact DataAug 8, 2024
Hi there, We apologize for the negative experience you had with our customer service representative Tom. We never intend to come across as argumentative or rude, and we assure you that this behavior does not reflect our company's values. We understand how important it is to have all the necessary information before making a purchase, and we will take your feedback into consideration to make sure we communicate better in the future. Thank you for bringing this to our attention - please reach out to us again if you have any further questions about our SMS leads.
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Lucille
Aug 3, 2024
STAY AWAY FROM THIS COMPANY!!! I purchased a mailing list for $300…
I purchased a mailing list for $300 from exact data. When I went to download the list, it wanted me to pay again. The sales person was always getting back to me and never did. I followed up months later with another sales rep an he was getting back to me. Never did. Months later I followed up asking for someone in management to help - bottom line - they got my $300 and I never received my list. I would stay away from this company. What would it take for them to make me a happy customer and give me my list, afterall they took my $300 with a credit card.
Response from Exact DataAug 5, 2024
Hello Lucille, Thank you for bringing this issue to our attention. We apologize for any inconvenience or frustration caused by the mishap with your mailing list purchase. Our team takes customer satisfaction very seriously and we want to make things right. Please reach out to us at your convenience and we will work towards resolving this matter promptly and providing you with the list that you purchased. Your business is important to us and we would love the opportunity to turn your experience around. Thank you for giving us a chance to make things right.
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Levon M.
Jun 6, 2024
The email list is bouncing 50-100% of…
The email list is bouncing 50-100% of the time. When asked for help, Tani, my contact person ignored my email, until i reached out to her superior. When i finally got a chance to explain that we are a startup music school and $1000 is a lot for us. It took us months to set up the platform and start sending emails. We asked If they could double check the list. They let us know that we are outside of their 10 day policy and unless I'm interested in purchasing another list, she can't help me. Terrible customer service. Very cold.
Response from Exact DataJun 10, 2024
Hello Levon, We are sorry to hear about the issues you have been experiencing with our email list. We take great pride in providing high-quality and accurate data for our clients, so it is concerning to hear that your experience has not met our standards. Our team strives to provide excellent customer service and timely assistance, so we apologize for any delays or lack of communication from your contact person Tani. Please know that we will look into this matter further and do everything possible to rectify the situation for you. Thank you for bringing this to our attention; we value your feedback and will use it as an opportunity for improvement in the future.
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