Michael
Horrible customer service
Horrible customer service. Price is not everything. We signed up for a trial with our business email address and we tried for 3 (!!!) days to get their international phone rates. IMPOSSIBBLE!! Even a cal to a "senior account manager" went into nirwana..... He was tired of my questions regarding the international rates, so WITHOUT ANNOUNCEMENT he connected me to customer support without telling them the problem. I did repeat my self, she put me on hold again, came back and said : "Cannot help you!" We cancelled our trial and the company will not get our business with 4 phone numbers.
Response from eVoiceDec 12, 2025
Hello Michael - Thank you for taking the time to share your experience. We’re truly sorry for the frustration you encountered while trying to get information during your trial. You should always expect clear communication and helpful support from our team, and it’s clear we fell short of that during your interactions. We appreciate you bringing this to our attention, as it helps us improve our processes and training. While we understand your decision to cancel the trial, we’d still be glad to reconnect and provide any information you need should you decide to revisit our service. Thank you again for your feedback, and we apologize for the inconvenience caused.




