Paul
Been a customer since 2013
Been a customer since 2013. Customer service is no help and when last agent stated they would remove a late fee, I checked and still never did. Unacceptable business practices and would look for another service provider as they don’t value long term customers.
Response from eVoiceFeb 10, 2026
Hello Paul - Thank you for bringing your concerns to our attention. We acknowledge your tenure as a valued customer since 2013, and sincerely regret that your recent customer service experiences have fallen short of your expectations. We’ve reviewed your account and the late fee in question. Our records show that your account has received multiple billing accommodations and fee adjustments in recent months. Because of the frequency of those prior considerations, we’re not able to offer another late fee removal at this time. We hope this helps clarify the situation. We remain committed to supporting you and appreciate your understanding.