AKHIL V.
Complete scam: Disappeared with the money - no response
Here's what I was promised and here's what happened: 1) I signed up for their "premium service" where I was promised a "Dedicated Visa manager" and "One-to-one communication" 2) The estimated time for the premium service was 5 working days It's now been more than 15 working days. They're claiming there's some issue at the South African embassy. I can no longer take my trip, but they're refusing to refund me. The one-one dedicated advisor is a complete lie. It's a generic whatsapp connection where anyone might answer. They also only respond there if they feel like it. I often have to ping multiple times for days before I get a response. They keep promising the visa in a few days, but refuse all refunds. Save your money! EDIT: Can confirm this is a scam - they have completely stopped replying and aren't refunding the money.
Response from EvisasNov 18, 2025
We take accusations like this very seriously and want to clarify the facts. Your visa delay is the result of ongoing processing issues at the South African immigration authority — not because we “disappeared” or failed to act. We have fully submitted your application and followed up repeatedly, but we cannot speed up or override government timelines. Our Premium Service does include prioritized handling and direct communication, but it does not guarantee that embassies will process applications within their estimated timeframe. When external delays occur, refunds are evaluated based on the embassy’s status and policies, not arbitrary demands. We have never stopped responding or “disappeared” with anyone’s money. All communication is handled through our verified support channels, and we have no record of blocking or ignoring you. Claims of “scam” are incorrect and do not reflect the actual process or the extensive documentation we hold for your case. We remain ready to review your file again. Please contact us with your order number so we can assess refund eligibility according to our policy and the authority’s final decision.