EvisasReviews of evisas.com

Response from EvisasOct 5, 2026

Dear Nigora, Thank you for your review. We understand your disappointment and would like to explain what happened, both for you and for other customers who may read this. For order 20260921-6748, we submitted the application with a request for a Multiple Journey Visa (MJV), exactly as you asked. The application was prepared accurately, submitted on time, and approved, and we delivered the visa to you within the expected timeframe. The type of visa issued is not decided by us. Every Singapore visa decision is made only by Singapore's Immigration & Checkpoints Authority (ICA). This includes whether the visa is approved, how long it is valid, and whether it is issued as a Single, Double, or Multiple Journey Visa. ICA assesses each application against its own criteria, and it may issue a different visa type from the one requested. No agency, including ours, can guarantee or change ICA's decision. Our Terms and Conditions state this clearly, and every applicant must agree to them before submitting an application. They explain that the entry type and validity of the visa depend entirely on ICA's decision and are not guaranteed. You accepted these terms when you placed your order. Our fee pays for preparing, checking, and submitting your application and for delivering the result. It is not a purchase of a particular visa type. In your case, that service was fully delivered, and your visa was approved. We're sorry the outcome was not what you hoped for. If you need to travel to Singapore again, we'd be glad to help you with a new application. For questions about this order, please contact our support team and quote your reference number. Warm regards, eVisas Support Team

Response from EvisasJul 8, 2026

Dear Paul, Thank you for sharing your feedback. We are truly sorry to hear that you experienced stress regarding your travel plans to India. However, we would like to respectfully clarify the timeline and details of your application, as our records show that your case was processed strictly within our promised service window. Here is the exact timeline of your group application: June 24: You submitted your application to us, and it was immediately reviewed and submitted to Indian Immigration. June 25: Indian Immigration authorities requested additional documentation. We notified you immediately and asked you to provide the required information. June 27 (Saturday, Weekend): You submitted the requested documents. June 30 (Tuesday, 3:00 PM): Your approved visas were successfully delivered to you. Regarding our Premium Service SLA: Our Premium service guarantees delivery within 40 working hours, and as outlined in our service policy, this timeframe begins once all required documents requested by the immigration authorities have been received. Since June 27 and 28 were weekend days (non-working days), the processing window began on Monday, June 29. Your approved visas were delivered on Tuesday at 3:00 PM, resulting in a total turnaround time of 39 working hours from the moment your application became complete. We completely understand that being asked for additional documents can be frustrating, especially when travel plans are time-sensitive. However, it is important to clarify that this request did not originate from our team, it was made directly by Indian Immigration as part of their assessment process. As a visa assistance service, we are required to relay and comply with any additional requirements requested by the immigration authorities. While we respect every customer's opinion, we also believe that a 1-star review does not fairly reflect the outcome of this case. Despite the additional document request, which was entirely outside our control, we fulfilled our service commitment, met our Premium Service SLA, and successfully delivered your approved visas within the promised timeframe. If you have any further questions regarding your application, please feel free to contact our support team. We remain committed to providing transparent communication and the highest level of service to all our customers. Warm regards, eVisas Support Team

Response from EvisasMay 24, 2026

Dear Benita Canty, We are genuinely surprised and disappointed by this review, as the facts of your application clearly show that your visa was successfully processed and delivered within the exact premium processing timeframe you purchased. For transparency to our audience: • Your Suriname eVisa application was submitted on May 23, 2026 at 5:15 AM under our Premium Processing (Single Entry) package, which carries a 12–24 working hour processing time. • Your approved eVisa was successfully delivered the same day at 5:26 PM — well within the promised SLA and one full day before your scheduled flight. • This review is marked as a verified review, and review invitations are only sent after an application outcome has been delivered successfully. At no stage was your application ignored, lost, or unprocessed. Regarding the confirmation email, sometimes emails may appear in spam/junk folders depending on the email provider. Additionally, our customer care team was fully available and could have immediately assisted had you contacted us regarding any communication concern. Because of this, we do not believe a 1-star review describing our service as a “scam” is justified after receiving the approved eVisa successfully and on time. We remain fully prepared to provide timestamped proof of processing and delivery to any relevant platform or authority if required, while of course protecting all private customer information. eVisas Team

Response from EvisasJan 13, 2026

Thank you for your feedback. We understand the delay was frustrating. In this case, the extended processing time was due to immigration authority backlogs and additional verification requirements, which are beyond our direct control. We truly appreciate your patience and understanding, and we remain committed to supporting our clients closely throughout such situations.

Response from EvisasNov 18, 2025

This review has been posted by a former short-term contractor whose engagement was terminated due to performance issues and repeated violations of our internal transparency and compliance policies. We take all compliance matters seriously. All payments made by eVisas.com are processed through legally compliant and fully traceable channels, including proper invoicing and documentation. We do not operate through private or unreported payment systems, and all applicable tax and regulatory obligations are followed in the jurisdictions where we operate. At no point was the reviewer asked to perform, support, or accept any non-compliant activity. The allegations presented here are factually incorrect and appear to be made in retaliation following their termination. We remain committed to lawful business practices, ethical operations, and transparent relationships with our clients, partners, and contractors. We encourage readers to consider the reviewer’s conflict of interest and to rely on our long history of verified reviews from real customers and partners.

Response from EvisasNov 18, 2025

We’re sorry to read your experience and would like to clarify that this does not reflect our standard process. In many cases, delays occur due to immigration backlogs, incomplete documentation, or pending verification from the issuing authority, not because of inaction on our side. We do not block or ignore any customer, and all communication is handled through verified support channels. Please reach out to us with your order number so we can review your case immediately and ensure it is resolved as quickly as possible. Your satisfaction and trust are important to us.

Response from EvisasNov 18, 2025

We take accusations like this very seriously and want to clarify the facts. Your visa delay is the result of ongoing processing issues at the South African immigration authority — not because we “disappeared” or failed to act. We have fully submitted your application and followed up repeatedly, but we cannot speed up or override government timelines. Our Premium Service does include prioritized handling and direct communication, but it does not guarantee that embassies will process applications within their estimated timeframe. When external delays occur, refunds are evaluated based on the embassy’s status and policies, not arbitrary demands. We have never stopped responding or “disappeared” with anyone’s money. All communication is handled through our verified support channels, and we have no record of blocking or ignoring you. Claims of “scam” are incorrect and do not reflect the actual process or the extensive documentation we hold for your case. We remain ready to review your file again. Please contact us with your order number so we can assess refund eligibility according to our policy and the authority’s final decision.