Carlos
Application process was easy
Application process was easy. Follow up was not. I never got a confirmation email with the Id number. I had to ask multiple times for the status of my request. I paid for the expedite service and I don’t think it was worth it.
Response from EvisasApr 19, 2026
Dear Carlos, Thank you for your feedback and for sharing your experience with us. We’re glad to hear that you found the application process easy, however we’re sorry to learn about the difficulties you faced with follow-up and communication. Regarding the confirmation email and ID number, our system automatically sends this message immediately after application submission to all applicants. In some cases, it may be delivered to the spam or junk folder depending on the email provider, so we always recommend checking those folders as well. If it was missed, we sincerely apologize for the inconvenience this caused. We also understand your concern regarding processing time, especially for expedited service. While we always prioritize urgent applications, delays can occasionally occur due to high volumes of applications in queue at government immigration authorities, as well as ongoing global geopolitical tensions, which in some cases affect overall processing capacity worldwide. These situations are beyond our direct control, but we continuously work to minimize any impact on our customers. Your feedback is very important to us, and we will use it to further improve both our communication and service experience. Warm regards, eVisas.com Team