Evernest Property ManagementReviews of evernest.co

Property owners beware! Literally one of the worst and costly mistakes I’ve ever made. Multiple managers, no communication, home left and absolute wreck. I managed that property myself for 8 years before them and never had a problem finding a quality tenant. Evernest filled it with too many tenants with cats and the place was wrecked. Didn’t even get my security deposit back. Do not even consider them to manage your property.

We had nothing but problems with this property management team from the beginning, which would normally deter us from renting from such a company, but being in a desperate housing situation, we really had no other option. Now they are withholding our entire deposit and charging an additional fee for prior damage and disrepair that was obviously present before we even toured the townhome. The damage is even in the photos we viewed when presented with the rental, which we were assured all would be cleaned and handled, but was in fact not. We left the townhome in better and cleaner condition than was given to us and yet they still maintain that we owe for damage and beyond reasonable wear and tear. I couldn't leave this rental fast enough. the entire one year lease was utter torture and we were not happy in the least, there was undisclosed mold that made us ill, broken faucets, toilets, air conditioning, the list goes on and on. The unit was not cleaned before we moved in, as was promised. The cleaners had 5 days before we moved in to clean but came on the day we were to take possession and we were literally moving our belongings in and they proceeded to deny cleaning because they don't clean with residents present, mind you, we had no notice or forewarning of any of this, so it was confusing and frustrating to say the least. We have documented all damages but little good that does you in a state where your only protection as a renter is to take them to small claims court, which I'm sure they're very well aware of and are capitalizing upon. I highly recommend you do anything in your power to avoid this property management agency, they will straight up steal from you and ruin your credit profile.

Worst management property that I ever had to deal with, they steal your money, charge you late fees beacuse they'll process your rent late then charge you a late fee for them processing it late, no one is ever in the office so it's very difficult to get in contact with them, and lastly there very unreliable with everything exspecially when some in your home breaks down. My name is jnyah Arnold and I rented out a town house with them for a year 722* Wytheville circle and my experience with them was more then horriable and I would not advise anyone to work with these terrible people. (I didn't want to put my full address because I still live here and my lease ends next month)

Avoid this company if you value fairness, transparency, or professionalism. My move-out experience with Evernest Chattanooga has been one of the most frustrating and suspicious rental experiences I have dealt with. After move-out, they posted a large balance to my account and began asserting a series of charges that appeared vague, inflated, inconsistent, and poorly documented. The biggest problem is that they repeatedly present conclusions as if they were proof. The portal originally said “see attached report,” but there was no actual report available. What I later received was not real evidence. It was a billing packet: a security deposit statement, a resident charge sheet filled with short descriptions, and a vendor estimate. That is not the same thing as proving a tenant actually caused the damage. Even worse, the numbers were inconsistent. One flooring amount appeared in the portal, and then a different flooring amount later appeared in the disposition paperwork. When a company is taking money from tenants and the numbers do not even stay consistent from one document to the next, that raises serious concerns about the reliability of the entire accounting process. Their communication has also been contradictory. I was told my dispute was under formal investigation and that the review would take about 10 business days. Before that process was even complete, I then received another email demanding payment within 14 days and warning that the account could be sent to collections. So on one hand they say the charges are still being reviewed, and on the other hand they threaten collections before the review is finished. They also tried to present some charges as if I had little or no right to dispute them, which is outrageous. If you are going to charge a former tenant hundreds or thousands of dollars after move-out, you should be prepared to provide clear evidence, consistent accounting, and a process that is not chaotic or coercive. That did not happen here. My overall impression is that this company is either deeply disorganized or far too comfortable pressuring tenants with unsupported charges and shifting explanations. Either way, it creates an experience that feels unfair, stressful, and untrustworthy. If you rent from Evernest, document absolutely everything at move-in and move-out, save every email, keep screenshots of the portal, and be prepared to challenge charges aggressively and in writing.

I hired Evernest to manage my rental in Herndon, VA. Worst property management experience of my life. Their entire marketing strategy was TWO photos of the front of the property. When I questioned it, Nikki Fischer couldn't even apologize. They claimed 9 leads per week but ZERO tours scheduled. I asked Nikki Fischer and Natasha Thompson multiple times to explain, they ignored me every time. So I posted my own ad with zero budget and immediately got 6 tours. The property owner outperformed their "professional" team. Let that sink in. When I complained to David Soles, instead of taking accountability they terminated MY contract and blamed ME suddenly citing copyright issues, property condition, and a fake Zillow listing allegation. None of these "concerns" existed until AFTER I called out their incompetence. The property got worse under THEIR watch while THEY collected fees. David Soles called me and didn't acknowledge a single failure. Just deflected blame. After termination, Natasha gave me a wrong lockbox PIN to retrieve my own keys, forcing me to reschedule multiple times. Security deposit transfer? Still dragging their feet. They fail at the basics, then blame the owner to cover their tracks. Everything is documented and screenshotted. Property owners in VA/MD — stay far away from Evernest, Natasha Thompson, Nikki Fischer, and David Soles. I am consulting with a lawyer regarding negligence.

I wish I could give zero stars. I want to share my personal experience renting through Evernest so that others can make an informed decision. During my tenancy, I experienced several challenges with maintenance and billing. Plumbing repairs that were performed did not appear to resolve the issues, and afterward I was billed for work orders related to those problems. From a tenant’s perspective, it was difficult to understand why I was being charged for issues that seemed connected to previous maintenance. There were also instances where maintenance visits were scheduled without a time being coordinated with me first. When I was unable to be present, I was later notified of missed appointment charges. This process felt confusing and frustrating since I had not confirmed the appointment times beforehand. In addition, fees were added to my account that I did not fully understand, and I was informed that rent payments could not be processed until those charges were addressed. This made resolving the situation more stressful. Overall, my experience was that communication and coordination around maintenance and billing could be improved. I would encourage anyone considering renting through Evernest to carefully review the lease terms, maintenance policies, and fee structure so they understand how these situations may be handled.

This is the most shady and corrupt property management company I have ever seen. They never respond in a timely manner to tenant feedback and questions, they will cheat you out of your security deposit despite having proof against their "supposed claims". They will leave you hanging for weeks and not speak to you. If you overpay for a month don't expect to see that money back for an entire 1-2 months. I could go on, but i digress. Stay far away from this property management company.

Our move-in with Evernest Property Management has been an absolute nightmare. What upsets me most is knowing that so much time, stress, and money could have been avoided if I had paid closer attention to the real reviews—not the conveniently timed, overly positive ones that seem to appear right after a negative review to keep ratings afloat. From the start, we dealt with miscommunication, unmet promises, and unnecessary delays. Issues that should have been handled before move-in were ignored, leaving us to spend our own time and money fixing problems that were promised to be resolved prior to signing the lease. Here’s my advice to anyone considering renting through this company—especially in states where verbal agreements can be binding in court: Get EVERYTHING in writing. That means emails. If you have a phone conversation, immediately request that everything discussed be sent through email for documentation. Take photos. Take videos. Keep records of everything. It’s very telling that many of our issues were suddenly addressed, or at least attempted—only after I mentioned involving the courts. I was eventually reimbursed for money I personally put into the home due to promises that were not fulfilled before lease signing. Please do your due diligence. Read the reviews carefully. Research thoroughly. This company does not deserve a 5-star rating, and I genuinely hope this review helps someone avoid the same experience we had.