Everlywell Reviews | Read Customer Reviews of everlywell.com

Everlywell Reviews | Read Customer Reviews of everlywell.com

Everlywell reviews

Showing 189 reviews with 1 star · Clear filters

Amanda K.
Apr 18, 2025
These are not accurate
These are not accurate. I did the Hba1c test to track my blood sugar. The results came back at 6.4, which is the highest end of prediabetic. I immediately made an appointment with my primary care doctor to do a full blood panel and my hba1c came back 5.2 and "perfectly normal" per my doctor! I've had the absolutely most stressful two weeks mentally preparing to have to deal with diabetes and it was completely unnecessary.
Response from EverlywellMay 20, 2025
Thank you for bringing this to our attention. Generally speaking, there are a number of reasons that may explain any differences between any two sets of lab results—from differences between sample types (e.g., dried blood spot, saliva, venipuncture, etc.) and testing methodologies, to time or changes in lifestyle between testing. That said, accuracy is very important to us, and we'd like to escalate this and dig in a bit further to help you to figure this out. Please reach out to us at [email protected] Thank you again!
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Katy R.
Apr 17, 2025
Horrible experience
Horrible experience! Took over 3 weeks for the lab to even "receive" my specimen. Then they refused to give me a refund. I couldn't get a manager to even call me back, they will only communicate via email. Horrible customer service.
Response from EverlywellMay 20, 2025
Thank you for your feedback, and we sincerely apologize for the delay in processing. The holdup was due to a technical issue at our partner lab, which unfortunately impacted turnaround times. If you haven’t received your results yet, please don’t hesitate to reach out to us at [email protected] so we can assist you directly. We truly appreciate your patience and understanding.
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Karen
Apr 11, 2025
I used them for a variety of tests
I used them for a variety of tests, and one came back that needed to retest. They sent another test to me, which I NEVER received and 4 months later they claim it was delivered during the holidays and won't give me a refund for something I already paid for. Extremely, disappointed in them for not issuing a refund when I clearly didn't get the test they sent. Will not be using them again.
Response from EverlywellMay 1, 2025
Thank you for your review. We're sorry to hear about the difficulty you experienced. Please reach out to us at [email protected] so that we can look into this further.
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Matthew B.
Apr 1, 2025
I took a Testosterone test - a complete joke.
I took a Testosterone test - it came back at 2992 dl/ml - this would be three to four time MINIMUM higher that a normal result. I questioned it, and they said they checked and yup, that's what the test said. Absolute garbage testing.
Response from EverlywellApr 10, 2025
Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing this to our attention. Everlywell tests are processed by CLIA-certified labs using validated methods and strict quality control standards. We understand that unexpected results can be concerning, which is why our Customer Experience Team is always here to help clarify the process and offer next steps when needed. If you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected].
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JW
Mar 29, 2025
Never again, go with another test
Sample received at lab 3/8. Results received 3/25, initially promised 3/14 after 3 emails of excuses. I won't be using Everlywell again.
Response from EverlywellApr 1, 2025
Thank you for your review. We're sorry to hear that your results took longer than expected. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at contact@everlywell. Whatever you need, we’ll be here to help you move forward with your results.
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Ricky K.
Mar 24, 2025
SCAM
Scam. I paid for the testosterone at home test kit, registered it on their website, sent it back with the enclosed usps return label, showed delivered on my account in a couple days, waited 10 business days for results, contacted support, and they said they never got it. Then they responded to my inquiry email stating this it was the postal services fault that they never got it. When it was showing received & delivered on my account/ their own website
Response from EverlywellApr 1, 2025
Thank you for your feedback and we are sorry to hear of this shipping mishap. Please note that shipping is controlled completely by the carrier. When we see instances like this, it is usually because USPS uses a method of scanning where large shipments are delivered and scanned in as batches rather than each item being scanned individually. Due to this batch scanning method, every so often, we see packages get scanned in that have not been delivered to the labs. We are truly sorry for this inconvenience. If you have any outstanding questions, please do not hesitate to reach out to us at [email protected].
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Amanda
Mar 22, 2025
Took 3 weeks to get my results
Took 3 weeks to get my results back. The website says “Your physician-reviewed results will be ready in your account in a few days.” That is flat out false.
Response from EverlywellApr 1, 2025
Thank you for your review. We're sorry to hear that your results took longer than expected. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.
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Kb
Mar 15, 2025
Tested multiple times with womens hormone…
Tested multiple times with hormone test. First test progesterone was low and when I questioned why it wasn't flagged low and was marked normal i was told thst all labs have different results and to just trust the lab. Next test progesterone flagged low 3 months later. Same test and yet could NOT compare results as they used different ways to get results saliva vs blood. Then the units of measurement were different. When questioning I got told that my progesterone the first time actually was low and that lab was just not flagging low progesterone. Waste of time. See a dr.
Response from EverlywellMar 24, 2025
Thank you for your thoughtful feedback. Clarity and consistency are always our priorities— while we can assure you that both of your results are accurate, we understand how the lack of a "low" flag in your first test may have been confusing. As mentioned, this lab is currently refining its progesterone reference range, and feedback like yours has been valuable in that process. While different labs will always have their own reference ranges and methodologies, we are continuously working to refine and improve the customer experience. Thank you for sharing your insights! If you have any further questions, we’re happy to assist.
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