EverlywellReviews of everlywell.com

I just don't feel it was very accurate. I know of some food sensitivity I have from traditional tests but wanted more in depth. The result said no reaction to those from before. Not to confident, feel like I wasted my money. Not sure what to do to correct it but unfortunately skeptical to try other tests.

Totally unreliable and a waste of time. I collected all the samples for three different tests which is not a pleasant experience. Only one of the tests taken was delivered and the other two were stuck in limbo somewhere containing my samples. One of the tests I got the results back for so I'm giving two stars not one. Another after two weeks of being somewhere is finally being processed and the other they discontinued after it got completely lost, convenient. I wanted all my money back because I had to go through a traditional lab to get all the tests redone but they refused and only gave the money back for the test that was lost. I don't even need the test they're processing anymore. It's hit and miss with this one, good luck if you try. You may be one of those grateful 5 star reviewers, wish I was. I don't like getting my blood drawn.

Up until today I had only good things to say about this company. I did an STD test back in February and loved having the ability to do the test without needing to go to a doctor’s office. I received a negative result several days after mailing back the kit. However, 3 months later they just called to tell me that my results were NOT VALID and that I would need to repeat the test to confirm everything is in fact negative. Apparently they noticed some discrepancies coming out of the lab that processed my results, and they were calling everyone who had received a result from that lab to tell them they needed to be retested. While I appreciate them calling to tell me and refunding me for the test, it’s terrible to think that I could be walking around for 3 months with an std thinking I am negative. This also affects my partner, who I was having unprotected sex with because I thought I was negative. They have clear verbiage on their website stating that their results are more than 99.9% accurate. While they offered to send me a replacement kit, I will go elsewhere to retest, thank you very much.

The concept of taking charge of your health and taking tests at home is great; however, the delivery and execution for Everlywell could use some improvement. The Women's Health Test is a long process because of the timeframe during your cycle. It also hurts to draw blood using their lancet. My finger was sore for days. Maybe I pressed down too hard. I recommend following the instructions very carefully and videotape yourself sending the tests off to the lab. I mailed my tests to the labs included in the packaging, and I received several different messages from Everlywell. First, they said I sent a test to the wrong lab (even though I used the return label they included). Second, they said I was missing a blood sample card when I know I included both. Third, they said my tests were received and still pending. Different messages, and I think the whole process is a bit unorganized. I am almost 100% sure I mailed and sent all items. The directions can be conflicting as well between what they have online and what is included in your test kit. I gave up and will go get lab work done at my naturopath. A huge issue is they don't offer phone support, only email support, which could take days to receive a response (if you do). Since we are dealing with people's health and medical-related questions or issues, phone support would benefit customers. The whole process seems impersonal.