Everlywell Reviews | Read Customer Reviews of everlywell.com

Everlywell Reviews | Read Customer Reviews of everlywell.com

Everlywell reviews

Showing 189 reviews with 1 star · Clear filters

Tracy
Oct 21, 2025
Everlywell not to be found
I purchased a kit through Sam's Club. I registered the kit on the Everlywell website, but it doesn't appear in the Everlywell app when I log in. I tried reregistering. I have sent an email to the support desk. It's been over a week, and there's been no contact. No phone number on the website. Two weeks since I sent the sample.
Response from EverlywellOct 28, 2025
Thank you for sharing your feedback — we’re sorry for any frustration and we’d like to help make this right. Please reach out to Everlywell’s Customer Experience Team so we can assist you directly: Email: [email protected] Phone: 888-813-0230 Hours: Monday–Friday, 8:00 AM–4:30 PM CST We appreciate the opportunity to resolve this for you.
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John
Oct 16, 2025
Data collection
They collect and sell all the sensitive data they get from you. Read their privacy policy
Response from EverlywellOct 22, 2025
Thank you for your review! We’d be happy to clarify our privacy policies. We do not sell customer data under any circumstances. Customer information is only shared with the third-party labs and physicians involved in our testing process, except in cases where a customer has explicitly consented to share information with one of our enterprise partners. We also maintain all customer records in our secure database in compliance with applicable federal and state requirements. You can find more details about our privacy program in our Website Privacy Notice. Please let us know if you have any other questions—we’re happy to help!
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g.b. K.
Oct 10, 2025
This company called me cold yesterday
This company called me cold yesterday. I had never heard of them before. They simply called me out of the blue. I hate cold telemarketing calls. I will never buy these products.
Response from EverlywellOct 17, 2025
Thank you for sharing your feedback. We’re sorry for any confusion or frustration this caused. Everlywell does not cold call individuals or engage in unsolicited telemarketing. We do, however, partner with certain insurance companies and healthcare organizations, and the call you received was likely related to one of those partnerships. If you’d like us to look into this further, please reach out to our Customer Care Team at [email protected] so we can assist directly.
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Marsha B.
Oct 3, 2025
Go straight to A lab-save yourself the trouble
Customer service is the absolute worst. Also, you have to know exactly what your period is going to start and I don’t even see how that’s possible unless you’re super regular. Just a waste of money I would not recommend I would never purchase again.
Response from EverlywellOct 14, 2025
We’re sorry to hear about your experience. We understand timing can be tricky, especially with irregular cycles, and we’re happy to help plan out your collection timeline. Please reach out to our Customer Care Team at [email protected] so we can assist further.
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Adam C.
Oct 1, 2025
Purchased a bunch and they expire.
Purchased a bunch and they expire.
Response from EverlywellOct 14, 2025
We truly apologize for any frustration this has caused. As noted in our Refund, Cancellation, and Replacement Policy, kits must be returned to the lab before the expiration date listed on the kit. We understand how disappointing it can be to run into this situation, and we appreciate your feedback as we continuously work to improve both our transparency and customer experience.
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Customer
Sep 15, 2025
Crap! Don't waste your money
I have had skin allergy testing and several know allergies/sensitivity with skin testing...this did not detect 1 of the allergies or sensitivities. I did it to see about spices, so that was a TOTAL WASTE of 200 bucks
Response from EverlywellSep 30, 2025
We’re sorry to hear that your results weren’t as helpful as you’d hoped, and we understand how disappointing that must feel. Please reach out to us at [email protected] so that our team can dig into this further with you. It may help to know that IgG levels naturally degrade over time, which means that if you haven’t eaten a particular food in a while, it may show up with lower reactivity in your results. Additionally, although the terms allergy, intolerance, and sensitivity are sometimes used interchangeably, they are not the same. Our Food Sensitivity tests measure IgG reactivity and are not designed to detect IgE-mediated food allergies or enzyme-related intolerances. Food allergies can be serious and potentially life-threatening, whereas food sensitivity symptoms are typically delayed and non-life-threatening. Our team would be glad to review your experience further and provide additional support.
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Cassen U.
Sep 12, 2025
Expiration date
Be warned the tests are only good for a year even though they do not mention the expiration date ANYWHERE on their website. If your kit is expired, it is just money down the drain. They make no exceptions despite their lack of transparency. I used to recommend the company to my patients but will direct them elsewhere from now on.
Response from EverlywellSep 30, 2025
We truly apologize for any frustration this has caused. As noted in our Refund, Cancellation, and Replacement Policy, kits must be returned to the lab before the expiration date listed on the kit. We understand how disappointing it can be to run into this situation, and we appreciate your feedback as we continuously work to improve both our transparency and customer experience.
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Dough
Aug 25, 2025
Boarderline Scammers
They may offer legit services, but as a business they're boarderline scammers. In a nutshell, I tried to cancel an order but it had already shipped. Even though I never opened the box the kit came in, they wouldn't accept a return or offer a refund. They took my $70 and asked that I dispose of the kit properly.
Response from EverlywellSep 23, 2025
We’re sorry for the frustration this caused. Per our refund policy, we’re unable to offer refunds once a kit has shipped, even if unopened, due to the medical nature of our products.
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