EverlywellReviews of everlywell.com

Response from EverlywellOct 15, 2024

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.

Response from EverlywellOct 11, 2024

We're truly sorry to hear of the issues you've encountered. This is not the level of service we aim to provide, and we apologize for any frustration this may have caused. Please reach out to us at [email protected]. Thank you again for your honest feedback and for giving us the opportunity to improve.

Response from EverlywellOct 11, 2024

We're truly sorry to hear about the trouble with your order, and any frustration this has caused. Thank you for your feedback. While we're unable to process refunds for orders shipped to the address provided during checkout, we would be happy to send a replacement kit to your correct address at no additional cost. Please feel free to reach out to our support team directly at [email protected] so we can assist you further with this. We appreciate your understanding and hope to have the opportunity to resolve this for you.

Response from EverlywellSep 26, 2024

Thank you for your review. We're sorry to hear about the difficulties you experienced with your kit registration and sample collection, especially given that you were ultimately disappointed with your test results. We'd like to clarify that our Food Sensitivity Test only requires a blood spot collection, whereas our Metabolism Test requires a blood spot and saliva collection. Rest assured that the lab runs quality control on all samples. In the event that a sample is unable to be processed, we will always reach out to discuss the next steps together. The labs that process our tests are all CLIA-certified, and comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. Your results page includes education and resources to help you understand and move forward with your results. Of course, if you have any specific questions, please reach out to us at [email protected]. We're here to help you get the most value possible out of your tests. 💚

Response from EverlywellSep 26, 2024

Thank you for your review! Please know that our Customer Experience Team is always here to help navigate any unforeseen shipping delays. We appreciate your patience, and thank you for choosing Everlywell!

Response from EverlywellSep 24, 2024

Thank you for bringing this to our attention! We're sorry to hear of the technical difficulty you encountered with viewing your test results, and sincerely apologize for any inconvenience this has caused. We would love to resolve this for you, and kindly ask that you email our team at [email protected] for assistance.

Response from EverlywellSep 10, 2024

Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.

Response from EverlywellAug 28, 2024

Thank you for your feedback! To clarify, it is not necessary to adjust your diet prior to your test. That said, IgG reactivity breaks down over time. So, if you have avoided a specific food for a while, it may show up as a lower reactivity in your results. We'd never recommend eating foods that cause negative symptoms—it's important to understand that if you're not currently eating a food, it's not likely to be behind your current symptoms. If you have any further questions, please email us at [email protected]. We want to do everything we can to help you get the most value possible out of this test.