EverlywellJoin thousands of individuals who have already taken charge of their health with Everlywell. Whether you're proactively managing your well-being or seeking answers to specific health concerns, we're here to support you on your journey to better health. Visit us at www.everlywell.com to explore our range of testing options and start your journey towards a healthier, more empowered you.
Everlywell (everlywell.com) has 535 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Showing 44 reviews with 2 stars · Clear filters
Michael
The test results do not seem accurate based on previous results.
Response from EverlywellJan 28, 2025
Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.
Kristin S.
The testing was fine. The customer service was not that great. Immediately after buying the test it went on sale for a significant amount but "sorry, can't help you" Now it's on sale again... it makes me sorry I bought it in the first place. No one feels good throwing $100 in the trash.
Response from EverlywellDec 26, 2024
Thank you for your review. We are sorry to hear of the issues you experienced. Thank you for your feedback, and we'll strive to improve your experience going forward.
Elizabeth P.
I am not sure how accurate this test is. I feel like I am having issues with dairy and my test came out saying I was allergic to sweet potatoes. Which I eat all the time with no problem. A bit disappointed.
Response from EverlywellDec 26, 2024
Thank you for your review! We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. Please reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.
Brooks
Some tests, especially STI tests are very time sensitive. From the time that I took my test on Thursday, November 14 and mailed on the same day, to the time my result was posted (Saturday, November 23), it took 9 days of shipping and processing. Perhaps Vancouver, Washington, isn't the best location, or maybe there is another problem. I’m glad my result came back negative, but if it had been positive and I had to endure 8-10 days or more of possible symptoms, that would have been unacceptable with no guarantee of quick treatment. That lag time seems unacceptable.
Response from EverlywellDec 4, 2024
Thank you for your review! We are sorry to hear about the shipping delays. Please reach back out to us at [email protected] if you have any questions. Whatever you need, we’ll be here to help you move forward with your results.
Jennifer
Testing was quick. So quick I don’t think it was accurate. Things that I know, I have a sensitivity to did not show results. For items that I eat frequently that have never bothered me show that I have a sensitivity, which makes no sense.
Response from EverlywellNov 12, 2024
Thank you for your review. We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. Please reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.
Traci T.
Results were not expected. Foods that I react to came back as "no" reaction.
Response from EverlywellNov 12, 2024
Thank you for your review. We're sorry to hear that you were disappointed with your results. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.
juliebarzmanyahoo.com
The test are great but the weight loss program ? BEWARE!!!!!!!!!!!! I thought I was only scheduling an appointment to talk to doctor to see my eligibility and long and behold I was “subscribing” to their service!!!!!!!!!!!! I canceled my appointment before the consultation and realized I was getting charged until it caught my attention for 2 months of close to 300$ !!!!!!! They are refusing to refund!!!! I find it appalling and extremely deceiving. Why subscribe a patient BEFORE having a consultation when all you do is put your card down for what you think will be future services!!!!!!!!
Response from EverlywellNov 1, 2024
Thank you for sharing your feedback, and we're sorry to hear that your experience with our Weight Care+ program did not meet your expectations. We take all feedback seriously, and a Customer Experience Manager has reached out via email to personally assist you. If you have any further questions or concerns, we encourage you to respond directly to our outreach for assistance. Thank you for the opportunity to improve your experience.
annita
This is not the first time i have used Everlywell and up until now i have been satisfied. This last time however the time between when i sent in the test and the results was too long. I mailed them on October 3rd., i received a message that they were "picked up" October 8th and i did not get the result back until October 21st. I am not sure how so long a gap may affect the results, but it made me uncomfortable. I am hesitant to try them again, but since it was the first time this happened, i am thinking about it. It may just have been a fluck. However, if this happens on a regular basis, i may need to stop using them.
Response from EverlywellNov 1, 2024
Thank you for your review. We're sorry to hear that your results took longer than expected. We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. Please reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.