EverlywellReviews of everlywell.com

I ordered Everlywell’s heart health test kit. It was on sale for $69 instead of the usual $99. It measures cholesterol values and HbA1c. When I received the kit, their app would not let me register the kit. After contacting them via email several times and waiting for their response, I learned that they didn’t register this kit in their system, thus I could not register it. Finally, my kit got registered to me. This wasted ONE full week! When my results came back, only the blood sugar value was present, not the cholesterol values. It said it was unable to determine the cholesterol values from the kit. No explanation, nothing!! I fired off an email to customer service (after looking for their contact info for 15 minutes again!) Days later the customer service email asked me to submit my purchase ID because they didn’t know what product I was talking about. I searched for an hour for that ID and it was no where in the app. Frustrated, I finally found a phone number for them ((888) 813-0230) and called. I was told that the lab damaged my sample during testing and they would escalate my issue. More waiting! Finally, an email came and they offered to send another kit to me. Now a month had passed and I had no cholesterol values yet. I politely refused and asked for a refund. This went back and forth for days but finally they agreed to refund me all except $15 for reasons I do not understand. Exhausted, I accepted this outcome knowing that they were not fully upright with me and the whole customer service process is crazy at Everlywell. There are much better companies out there for labs. Check the ratings and you’ll find plenty of 4 and 5 rated companies. Everlywell is probably understaffed and very disorganized.

I purchased a kit from Everlywell and then lost it in a move and forgot about it because I had a newborn. I recently found it and said hey look this thing I paid a lot of money for let me do that finally! I did and sent it in, however, because my test expired in February of this year they will not process it and will not issue a new test per their policy. So I paid for a collection kit and lab processing but they don’t have to do the processing part, which is the only part that incurs them any true expense, because of a BS policy they have that I am 5 months out of. Mind you this company had 1.4 billion dollars in sales last year but they can’t seem to send a working mother a new collection kid that costs them maybe 50 cents to make. Ridiculous and criminal.

It took my husband and I a while to take the food sensitivity test kits that I had purchased from everlywell. Both my husband and I took it and we sent it back to everlywell. Unfortunately, we sent it back on the day that the kit expired. After not hearing back from everlywell for about four months, we called back and learned that they had discarded our test kits due to the expiration date. When I asked if they could send a replacement kit, they indicated they would not. I tried to escalate this several times, but to no avail. I tried to reason with them that the kit only cost a minimal amount since it was just a piece of paper and mailing instructions, and that the true cost that I paid for was the actual analysis and results of the test which they failed to perform. They still failed to send a replacement kit. Moving forward, I won’t be purchasing any additional everlywell products

Super overpriced and extremely inaccurate I would not waste your money with this company.

Robocalling every day. Texting without permission. I have never used this company and didn't sign up for robocalls and texts. I am on the do not call list and you have been reported. Companies that robocall should be put out of business.

They called me for my husband (who has his own phone number) and refused to disclose what type of company they are (claiming it is in a hipa violation), and rudely repeat who they want to speak with until you just hang up on them. A quick Google said they are some kind of at home lab company. She could have said that, but she wanted my husband’s information. We have never even used their services so how do they have some of our information??? The disrespect is insane. They are a scam. Beware!!!

My kit was delivered and 2 weeks later the lab still didn't show it received. I called to complain. Was told it was escalated to the lab. Got messaged my results would be no later than 6/3/26. 6/10/26 still no results. Was told they're running behind. Another week passed when I asked for a refund. Only received a partial refund. Was told they had to cover their shipping costs. What a ripoff. Their mistake and they took my money to cover shipping. Never again. Do not use this service.

They don’t give you your results and customer service is rude and not helpful.