EverlywellReviews of everlywell.com

Customer service is beyond terrible. There's no phone to reach them at. Ordered a test kit in advance, in preparation for having to test a few months later. Tried to use it, and get an error message saying "Kit no longer valid" Even though it was well prior to the kit expiration date. Now I get another kit that doesn't have have the registration info inside of it... which is mandatory to complete. I honestly don't think saving $50 on a test is worth the risk... just go to Quest Diagnostics and pay extra for an accurate test. And curse the shark tank investor who put money into this company... Not to mention they are not FDA approved.

I bought the Food Sensitivity Test and it showed that I was sensitive to foods I know I’m not sensitive to and viceversa. The results gave me no indication that I am sensitive to the foods I am struggling with. 199$ wasted.

I ordered several kits totaling $1300 when I was changing jobs and needed to use up my FSA funds. Unbeknownst to me, you have to register your kits within 3 months of purchase. If you don’t, Everlywell won’t process them. This is only mentioned in one place on the website—at the very end of an FAQ question about replacement kits. It’s not communicated on the order page, the order confirmation, or the (many) emails you’ll receive from Everlywell later. You wouldn’t even know to check that FAQ question for that info since it’s not clearly labeled. (“When do I have to return my kit?” would be much more helpful, but being helpful would mean more work and less free money on their part, so I’m guessing there’s no incentive to do that.) I reached out to customer service who told me they’d give me 15% off another purchase—as if anyone who just wasted a rent payment on products they can’t use would spend even one more dollar with this company. Horrible, disappointing experience.

Horrendous customer service. Charged me out of the blue and sent a test without my consent to an address I haven’t lived at in two years. Said it was part of their stipulations to close out a membership even though I bought a one-off test 6 months ago and don’t have a membership. Impossible to communicate with. Would not recommend this company to anyone.

The blood test was too difficult for me to perform and the company refused to refund my money even though I was unable to utilize their test. They charge up front and then tell you it is too late to get a refund. Not a reputable company.

Incoherent correspondence. Phone support reps who know nothing and can do nothing. Getting the same email 3 times in a row. After 6 months, I'm still not getting medication and I'm stuck in a spiral of support hell trying to get some part of my hundreds of dollars back.

You need to submit your test within 5 months of buying it. Does not matter if it is still sealed they will not give you a new one. They will not accept and test a kit that is 5 months or older.

This company is the worst. You have to explain things over and over again like they don’t have an account on you then they never get back to you or submit the right information to your pharmacy.