EverlywellJoin thousands of individuals who have already taken charge of their health with Everlywell. Whether you're proactively managing your well-being or seeking answers to specific health concerns, we're here to support you on your journey to better health. Visit us at www.everlywell.com to explore our range of testing options and start your journey towards a healthier, more empowered you.
Everlywell (everlywell.com) has 535 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Hospital & Emergency · Austin, Texas
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Hospital & Emergency · Dallas, Texas
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Hospital & Emergency · Flower Mound, Texas
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Showing 189 reviews with 1 star · Clear filters
CS
Delays, test lost in transit, inaccurate results
Response from EverlywellAug 28, 2024
Thank you for your review. We're sorry to hear that you were disappointed with your experience. Of course, if you have any outstanding questions, please don’t hesitate to reach back out to us at [email protected]. Whatever you need, we’ll be here to help you move forward with your results.
Suzanne G.
Purchased Food Sensitivity Comprehensive. This was to test 204 common foods and when I received my test results I was shocked to find that I only reacted to 1 food (carrots). How can that be? I am aware that I react to other foods so I do not believe this is accurate, and request that I receive a new blood collection card and the test should be redone, at no cost to me or a complete refund I am very disappointed and confused as to why it only focused on carrots, were my blood samples incorrect. Considering the cost I paid for this comprehensive test I would like a refund or a chance to submit new blood samples do this over
Response from EverlywellAug 28, 2024
Thank you for bringing this to our attention. We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. That said, accuracy is very important to us, and we'd like to escalate this to our Medical Affairs team so we can dig into this a bit further and help you to figure this out—please send us an email at [email protected]. Thank you again!
Jessica L.
You can’t return unopened/unused tests. Garbage company. I will never buy anything from them again.
Response from EverlywellAug 28, 2024
Thank you for sharing your feedback. We sincerely apologize for any disappointment that may have been caused by our Refund, Cancellation and Replacement Policy. Our goal is to provide the best possible experience for our customers, and we appreciate your input. If there's anything more that we can do to assist, please don't hesitate to reach out to us at [email protected].
Barbara Christine B.
I bought the kit in April. I followed the directions but was informed in June that the "easy to use" kit was "unreadable" and I had to do it all over again. When I asked what caused my samples to be unreadable, no specific reason was given. I did not get results until August. Will go to my doctor from now on for more timely results.
Response from EverlywellAug 28, 2024
Thank you for sharing your experience. We're sorry to hear that your first sample was unable to be processed. For a bit of context, the lab runs quality control on all samples. In the event that a sample is unable to be processed (e.g., contamination, expiration, insufficient quantity), we will always reach out to discuss the next available steps together. That said, we regret to hear that you were not informed of the specific issue with your sample, and that your subsequent test results were not delivered in a timely manner. We strive to provide an excellent experience from start to finish, and it sounds like we missed the mark here. Rest assured that we will take your constructive feedback to heart and continue striving to improve.
David H.
Not satisfied. I feel it’s fraud. It doesn’t make sense.
Response from EverlywellAug 28, 2024
Thank you for bringing this to our attention. We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. That said, accuracy is very important to us, and we'd like to escalate this to our Medical Affairs team so we can dig into this a bit further and help you to figure this out—please send us an email at [email protected]. Thank you again!
JMS
I work in the medical field and I am very aware of how testing works. This test was easy. However, it did not tell me prior to the test that foods that I am not eating, such as dairy, needed to be in my body to be able to register on the test. Along with many of the foods I was tested for, I do not eat because they make me so sick. I felt I wasted my money 209.00 and I am dissatisfied. Working for a clinic we felt we may even be able to steer our patients your way. That is not happening.
Response from EverlywellAug 28, 2024
Thank you for your feedback! To clarify, it is not necessary to adjust your diet prior to your test. That said, IgG reactivity breaks down over time. So, if you have avoided a specific food for a while, it may show up as a lower reactivity in your results. We'd never recommend eating foods that cause negative symptoms—it's important to understand that if you're not currently eating a food, it's not likely to be behind your current symptoms. If you have any further questions, please email us at [email protected]. We want to do everything we can to help you get the most value possible out of this test. 💚
EC
Normal test ranges for Men 300-1100 This test is biased and waste of money. This test is interpreted by people who don’t want men to be performing at thier best.
Response from EverlywellAug 28, 2024
Thank you for bringing this to our attention. We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. That said, accuracy is very important to us, and we'd like to escalate this to our Medical Affairs team so we can dig into this a bit further and help you to figure this out—please send us an email at [email protected]. Thank you again!
Ryan G.
The first, brand new, sealed testing kit was somehow already registered. So, two weeks later I was finally sent another kit. The process to test and get results was actually fairly easy and quick. The results, however, were wildly inaccurate. Inaccurate to the point that my doctor laughed when I told her about them. Waste of time
Response from EverlywellAug 28, 2024
Thank you for bringing this to our attention. We'd like to assure you that all of the laboratories that process our tests are CLIA-certified; some are also CAP-accredited. These labs comply with all federal and state regulations regarding laboratory testing in addition to performing frequent internal quality checks and testing, as well as regular inspections and validation of the accuracy of their testing. That said, accuracy is very important to us, and we'd like to escalate this to our Medical Affairs team so we can dig into this a bit further and help you to figure this out—please send us an email at [email protected]. Thank you again!