Everfast Fiber NetworksReviews of everfastfiber.com

After canceling service and moving to another apartment complex and always paying my bill on time, they have not refunded what they show as a credit to my account. I terminated service in March and here we are in August and still no refund. Time to get a TV station investigation going.

Absolutely terrible, nothing worked, pretty much nightly outages. Only solution was to un plug and replug which never solved anything and was just their tactic of getting you off the phone. Random weeks where 3 days you wouldn’t have wifi. You’re essentially throwing money away by “using” their wifi. Absolutely would not recommend.

Glad I had my own router because the internet provider didn't have any routers to install. Since I live in an apartment complex I was told that I would receive two months free I had to call to get a credit applied to my account, I have been trying to get my Security code for two weeks now to view my account online and was told they would have to call me back with the code (NO RESPONSE). Record keeping need to straighten out the Billing and Account information from Consolidated Communications.

Their cable and internet services are reliable. That said, they raised my rates by 20+% over a 3 month period and they make cancelling your services very difficult, frustrating and time consuming.

Called to Cancel Service... Not because they were bad or anything, but it just doesn't work, the way i need it to (just reality) Unknown to me, calling customer service is a waste of time, THEY WILL NOT ALLOW YOU TO CANCEL, unless you speak to their retention dept.... YES SHE ACTUALLY SAID RETENTION DEPT, in other words, you can't leave until we say you can leave... put on hold and nobody was available, so was told THEY WILL GIVE ME A CALL (for real) Don't meal, i'll call you, yeah RIGHT... I need to speak to a manager Pat, lovely Pat, said their is nothing he can do (not to me, but to his agent) Would NOT SPEAK TO ME (that's a LEADER of all LEADERS, someone you can look upto as an agent) A person in charge of customer service whom WON'T SPEAK TO A CUSTOMER... Told the agent a was recording this call (a few times, just so i can CONFIRM, she did not object, therefore, the recording is LEGAL) Went over EVERYTHING, one last time, and cannot cancel my service.... This started off pleasant the call, and then went to hell and a handbasket, UNREAL..... This should be interesting as PAT should feel the wrath of this (Hiding from customers when wanting to speak to a manager) That's a Great Corporate Motto!!!

Horrible, scammy company. I accidentally overpaid by $25 when I moved SEVEN MONTHS ago, and they keep promising to send a refund check but never do. I've given them my current address several times. The check is always "in the mail." They don't have a business office phone number you can call, conveniently enough. I have been calling their customer service number at least every other week since November.

If I could give EverFast zero or even negative stars I would and they would be well deserved. We have been customers through the various evolutions of the company: Everest->Surewest->Consolidated Communications and very happy with service, support and pricing. In February Everfast took over and to say it has been (and is) a nightmare would be a gross understatement. We have lost some of the on-demand services we regularly used through Apple TV (e.g. History Channel, Food Network, etc.). Multiple phone calls to both customer service and tech support have resulted in a myriad of excuses and worthless “fixes”. Worse yet, the least amount of time spent in queue for Customer Service was 52 minutes. The longest was an hour and a half. Technical support has an appallingly low level of technical knowledge of how their own network operates and none knew what AppleTV or Roku devices are. We are in the process of moving to a new provider. I would strongly recommend avoiding EverFast and the attendant incompetence and frustration. Believe me, there are a number of better options.

Since couple of weeks we are facing internet issue. We are working from home. Always it gets disconnected. Not sure why. No continuity in connection. It is a very serious problem we are facing.