Everfast Fiber NetworksReviews of everfastfiber.com

I canceled 12/23 and was told that my bill was 127.39 by Cristina . I paid electronically. Today I received an e mail stating that I owed 300.47. at 5:05 then I got another email stating that I owed 144 87. Today I called and They stated that bills were incorrect and that there were errors and that I owed $47.00. I have no faith in their billing service nor their product.

Everfast discontinued cable service in my market 10/24/24. As of today, they continue to bill (and auto-pay) for full services after I cancelled internet, and went to streaming services. Before they stopped providing traditional cable, they decided to stop any 'on Demand' service (February) and yet continue to bill for it/more. This is the most dysfunctional company I have ever dealt with. I have called more in 2024 than any company in my life with service issues, billing issues, cancel service, etc. You CAN'T get a live person on the phone. You can open tickets in their system but they never respond to them. Worthless, deceptive and highly lacking in integrity. Do NOT use them no matter what - the service is crappy and so is their business practices. Who continues billing for a service they discontinued after a cancel for internet and a return of the equipment?

Worst ever - customer service, service provided (phone/net/TV), billing, costs....just the worst most terrible all inclusive/all around terrible. They switched from cable to digital, called as directed to receive new box before cutoff date - sent box 9/24 but had to call 3 times before informed that they had to 'switch it on' (about 10/29 this was done) however they billed me for entire month for both cable and digital... They cancelled all service without notice, we did not request-they screwed up, took 10/24-11/11 to restore service - no credit for this

Signing up with everfast fiber is a complete waste of your money. Their service is problem after problem and they never answer their own phones. They are incompetent and very very frustrating.

They charged me for a full month even after I canceled the service due to bad connection and speed. They said no cancelation before they call me. What a foolish reason to take our money for nothing. I will never recommend it to anyone. Hope there is less than a star.

This company continues to get it wrong. We allowed them the opportunity to keep our business with their new streaming service. The picture quality and the fees related to their tiny new TiVo box are a revenue stream that delivers nothing but mediocrity. I went from a crystal clear picture to one of artificial processing that blurred the football and golf ball as they are in flight. Picture seems AI generated versus natural and clean. I have had enough and will be changing my supplier after 10 years.

Customer Service does not exist. They don't answer, they don't call back, and they don't respond to emails. Tech support does answer, but can not/will not transfer you to CS. They seem to expect anyone who wants to talk to them to drive to their office and stand in line. I will not do that.

I called Seven times about incorrect bills for my new service. Each representative I spoke with "escalated" the case assuring me that someone would call me. Not one Fricking call over a multi-week effort on my part. One of our remotes stopping working, They would have to order one and estimated 6 Weeks to receive it! On and on and on and on and .....